Unable to Change to v19

TP321

I'm currently on the standard package and receive paper bills which I pay on receipt. I've realised that I could save as much as £500 on both my electric and gas if I switch to v19 but unfortunately I had a great deal of difficulty achieving this yesterday.

First of all, I tried to call eon but was on hold for about 15 mins and was then cut off. I tried several times and had the same result.

I then registered my account with eon online but was told I need to pay my current bills before I can set up Direct Debit (which I believe is a mandatory requirement of v19). I only received my latest electric bill in the post yesterday afternoon and I haven't yet received my gas bill.

Am I right in thinking I can pay both bills by debit or credit card over the phone? Clearly, I need to settle these bills before I can set up a direct debit.

My problem is it seems impossible to contact eon by phone.

Also, in the initial stages of trying to change to v19 online I was able to select this option for my electric but not for the gas. When I tried to change to v19 for gas this option was not found.

Finally, is it possible to change to v19 online for both electric and gas or does each have to be added individually. I see there is a £20 discount for changing both electric and gas to v19. I have 2 different account numbers for my electric and gas but when I registered with Eon online today I added my gas account to my electric account. I see there is also an option to merge the bill which I haven't yet carried out.

All I wish to do is to change my existing account for electric and gas to v19 before midnight tonight but I was unable to carry this out yesterday - I'd greatly appreciate any help.

Kind regards,

E.ON_Company_Representative:_Helena

TP321 wrote: »

I'm currently on the standard package and receive paper bills which I pay on receipt. I've realised that I could save as much as £500 on both my electric and gas if I switch to v19 but unfortunately I had a great deal of difficulty achieving this yesterday.

First of all, I tried to call eon but was on hold for about 15 mins and was then cut off. I tried several times and had the same result.

I then registered my account with eon online but was told I need to pay my current bills before I can set up Direct Debit (which I believe is a mandatory requirement of v19). I only received my latest electric bill in the post yesterday afternoon and I haven't yet received my gas bill.

Am I right in thinking I can pay both bills by debit or credit card over the phone? Clearly, I need to settle these bills before I can set up a direct debit.

My problem is it seems impossible to contact eon by phone.

Also, in the initial stages of trying to change to v19 online I was able to select this option for my electric but not for the gas. When I tried to change to v19 for gas this option was not found.

Finally, is it possible to change to v19 online for both electric and gas or does each have to be added individually. I see there is a £20 discount for changing both electric and gas to v19. I have 2 different account numbers for my electric and gas but when I registered with Eon online today I added my gas account to my electric account. I see there is also an option to merge the bill which I haven't yet carried out.

All I wish to do is to change my existing account for electric and gas to v19 before midnight tonight but I was unable to carry this out yesterday - I'd greatly appreciate any help.

Kind regards,

Good morning TP321 welcome to the forum,

I'm really sorry you've had such trouble trying to get through to us, this is one of the reasons we've extended this tariff.

It sounds like you have both the gas and electricity on different account numbers, you'll still be dual fuel though.

Yes you can call and pay your current balances, we can then set up a Direct Debit and change the tariff for you. V19 is a dual fuel tariff so both the gas and electricity need to change on to it.

However, you should be able to change to V19 even without paying the balance or having a Direct Debit, just go to Find our best deal for you on the left hand side when you've logged in.

You can always set the Direct Debit up and make a payment once you've changed your tariff.

You would get a lower standing charge for paying by a monthly Direct Debit and you'll get a paperless bill discount also.

It may be that you just need to merge the gas and electricity first.

But let me know if you get stuck again, we'll sort something out for you.

Helena

TP321

Hi Helena

Many thanks for your swift reply. I've just merged my gas and electric accounts but when I click on "Find our best deal," v19 does not come up as an option. I also tried clicking on "get a quote" for v19 but again v19 does not come up as an option.

The lowest priced option I get is the "E.ON EnergyPlan" which I'm already on! The only difference is that it suggests the lowest priced option is the EnergyPlan with direct debit.

I'd like to change to v19 before it expires at midnight, is there any other way of achieving this?

Many thanks for confirming that I don't need to pay my current bill or change to direct debit to start on v19.

With kind regards,

E.ON_Company_Representative:_Helena

TP321 wrote: »

Hi Helena

Many thanks for your swift reply. I've just merged my gas and electric accounts but when I click on "Find our best deal," v19 does not come up as an option. I also tried clicking on "get a quote" for v19 but again v19 does not come up as an option.

The lowest priced option I get is the "E.ON EnergyPlan" which I'm already on! The only difference is that it suggests the lowest priced option is the EnergyPlan with direct debit.

I'd like to change to v19 before it expires at midnight, is there any other way of achieving this?

Many thanks for confirming that I don't need to pay my current bill or change to direct debit to start on v19.

With kind regards,

Thanks

Okay, that's a bit odd.

Can I just ask, do you have a one rate or Economy 7 meter?

If so, you can email your account number, full name and address to me at WebForumAdvisors@eonenergy.com

Helena

TP321

Many thanks, as far as I know I'm not on a one rate or Economy 7 meter but I've just emailed you details of my meter and all the account and address details as requested.

With kind regards

E.ON_Company_Representative:_Helena

TP321 wrote: »

Many thanks, as far as I know I'm not on a one rate or Economy 7 meter but I've just emailed you details of my meter and all the account and address details as requested.

With kind regards

Got it won't be long

Helena

E.ON_Company_Representative:_Helena

TP321 wrote: »

Many thanks, as far as I know I'm not on a one rate or Economy 7 meter but I've just emailed you details of my meter and all the account and address details as requested.

With kind regards

Just to clarify for the benefit of the thread,

With the meters, I meant you need to have a normal one rate meter or an economy 7 meter to be able to go on V19, you can't change to this tariff if you have complex meters. For example Economy 10, 18, RHT, heatwise.

All looks ok for you;)

Helena

TP321

Many thanks again for all your help Helena. That's all sorted out now and I'm on v19 I just need to call next week to set up the Direct Debit as I only merged the bills this morning so it will take a while for that to take effect and I don't want to set up 2 Direct Debits and then change to one.

With kindest regards,

E.ON_Company_Representative:_Helena

TP321 wrote: »

Many thanks again for all your help Helena. That's all sorted out now and I'm on v19 I just need to call next week to set up the Direct Debit as I only merged the bills this morning so it will take a while for that to take effect and I don't want to set up 2 Direct Debits and then change to one.

With kindest regards,

Super!

So glad it's sorted and thanks for posting to let me know

Yep, agree about the Direct Debit and all being well the phones will have calmed by then.

If you have any bother, you know where I am

Helena