New BEKO dishwasher. 10 days wait for engineer

anotherbob

On 20th. January I bought a new BEKO integrated dishwasher from my local Currys. On 5th. February it packed up. I contacted "Customer Service" who after trying to sell me an extended warranty said their engineer would contact me on Monday (they don't work weekends).
I just had a call and was told that an engineer would call me next Monday (15th). I'm not happy with this and I'm inclined to go in person to Currys and tell them I want the machine replacing with a different make and model.
Am I entitled to do that? If not what other recourse do I have except to wait another week?

neilmcl

You will be entitled to a remedy which can include a refund or replacement at this stage but Currys are allowed to check that a fault does exist. They have to do this within a reasonable time and not cause you a significant inconvenience.

Is the engineer coming out next Monday or simply going to call you?

Personally I'd be back on to Currys for clarification and ask for a full refund while you're at it.

anotherbob

In this morning's call I was told that an engineer would visit between 8.00 a.m. and 6.00 p.m. next Monday.
I'm disinclined to put much faith in the machine or the "Customer Service" and would prefer to have a replacement even if it costs a few quid more.

cono1717

anotherbob wrote: »

In this morning's call I was told that an engineer would visit between 8.00 a.m. and 6.00 p.m. next Monday.
I'm disinclined to put much faith in the machine or the "Customer Service" and would prefer to have a replacement even if it costs a few quid more.

[STRIKE]Sadly that's not your choice though. It's down to Currys to decide what to do, you can ultimately ask but you would only receive if anything a partial refund minus allowance for use.[/STRIKE]

Missed the original purchase date from first post. Ignore me. Wearing dunce hat today. :cool:

shaun_from_Africa

cono1717 wrote: »

Sadly that's not your choice though. It's down to Currys to decide what to do, you can ultimately ask but you would only receive if anything a partial refund minus allowance for use.

That is incorrect.
As the appliance was delivered on the 20th January, the OP is still well within the 30 day limit for their right of rejection for faulty goods as granted by the Consumer rights act.
Provided that the engineer confirms that their is a manufacturing fault, the dishwasher can be rejected and a full refund requested without the need to accept a repair or replacement.

neilmcl

cono1717 wrote: »

Sadly that's not your choice though. It's down to Currys to decide what to do, you can ultimately ask but you would only receive if anything a partial refund minus allowance for use.

That's not correct. Within 30 days the OP is entitled to ask for a full refund.

OP, my advice is to wait for the Engineer's visit and depending on what he finds, if you still want a refund then refuse any repair at that stage and demand refund or replacement should you want one. Personally though it may be a straightforward fix in which case there's no harm having a repair done.

anotherbob

neilmcl wrote: »

That's not correct. Within 30 days the OP is entitled to ask for a full refund.

OP, my advice is to wait for the Engineer's visit and depending on what he finds, if you still want a refund then refuse any repair at that stage and demand refund or replacement should you want one. Personally though it may be a straightforward fix in which case there's no harm having a repair done.

Thanks for your time.
What I would like to do is to visit Currys today, ask them to replace the faulty machine with a different model which would cost me an extra £20. Am I within my right to do that? I respect your personal opinion but when I buy a new device and have a problem so soon I'm inclined to lose confidence in it. My instinct is to get rid while it is my right to do so (if indeed that is the case.

neilmcl

anotherbob wrote: »

Thanks for your time.
What I would like to do is to visit Currys today, ask them to replace the faulty machine with a different model which would cost me an extra £20. Am I within my right to do that? I respect your personal opinion but when I buy a new device and have a problem so soon I'm inclined to lose confidence in it. My instinct is to get rid while it is my right to do so (if indeed that is the case.

You can do this but you're unlikely to get anywhere until the engineer has been out. Currys are entitled to see that an actual fault does exist.

anotherbob

OK. Thanks again. I'll have a think over lunch.