ICICI bank problem and are they safe/

siw1800

I have a meager amount of savings that were in a Santander account. Their interest rate was poor so I checked Martin's site and saw ICICI bank.

I opened up the account with the minimum amount and everything went smoothly. Once I had the account open and user name (they assign you one that you can't change????) and password I transferred the rest of my money from my Santander account.

Now, I cannot get into my account online. I have contacted then through their site 4 times asking for a new password and telling them I cannot get into my account and I am getting nothing back whatsoever.

I have checked the banking ombudsman but from what I can see, I have to wait at least two months.

Anyone else had any problems? Any recommendations?

Thanks in advance.

Simon

eskbanker

Have you gone through ICICI's formal complaints process yet?

Lansdowne

Have you tried calling them? When I needed to update my password (some time ago) it was done by phone. 0344 412 4444.

siw1800

eskbanker wrote: »

Have you gone through ICICI's formal complaints process yet?

I haven't managed to get hold of them yet.

I will try phoning on Monday as they do not open on the weekend.

Thanks.

Simon

badger09

When I had accounts with ICICI in the past, one of the T&Cs was that you had to log into internet banking at least once every 6 months, otherwise your access would be blocked.

If you're keeping this account, you might want to check if this still applies.

geoffers4

I've had an account with them for a couple of years now - and no problems accessing at all. Sorry to hear you've had problems though - hope you get it sorted.

eskbanker

siw1800 wrote: »

I haven't managed to get hold of them yet.

I will try phoning on Monday as they do not open on the weekend.

Thanks.

Simon

Up to you but if you've already tried contacting them four times without response then you might wish to put something more formal into writing, see http://www.icicibank.co.uk/personal/complaints_process.page? for details of how.