Natwest Overlimit charge

edited 30 November -1 at 1:00AM in Credit Cards
5 replies 2.3K views
sausageroll_2sausageroll_2 Forumite
1 Post
edited 30 November -1 at 1:00AM in Credit Cards
I have a Natwest Credit Card with a £400 credit limit on it.

Recently I spent £500 on it after forgetting what my limit was, so when I got the bill in the post it was for £500 + £12 over limit fee.

I went to the bank and paid £512 in full a whole 10 days before the payment was due. I thought that balance would now be £0.00.

This month I have got me credit card bill and it says they have received my £512 payment, and they have now slapped another £12 over limit fee on it plus £4.00 credit card protection fee making the total £16.00.

I have not even used the card at all since I paid it off IN FULL, so how can they charge me a 2nd over limit fee.

For a start, I thought by law, the over limit fee banks can charged is capped at £12 (is that right?) , So they have technically charged my £24 be charging me twice!!!

I have been into the Natwest and told them I'm not paying it when I have already paid the £512 in full to clear the card, so why have they slapped another £12 this month for no reason. The very rude man in the bank basically said there is nothing they can do about it??


I am very angry, what can I do?? Take them to court?? Help please??????

HELP!

Replies

  • jonesMUFCforeverjonesMUFCforever Forumite
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    How many times did you go over the limit?
    Was your balance at nil at the beginning of the last statement or was the fee you paid off to cover last month?
  • mrsmortenharketmrsmortenharket Forumite
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    is your outstanding balance £4 or £16?

    rather than go to the bank call the credit card centre.

    Lisa
  • YorkshireBoyYorkshireBoy Forumite
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    OP was over their credit limit in two statement periods. That's why they've been charged 2 x £12 over limit fees.

    Many CC providers have a 'shadow' limit, whereby they allow you to go slightly over your limit, but cover this in the T&C's by saying that you must immediately return your balance to an amount which is below your credit limit.

    Can't explain the £4 protection charge though. :confused:
  • Had a similar situation (£1500 credit limit) (promotional 0% interest)

    My December (06NOV-05DEC) Statement
    BAL FROM PREV STATMENT.........................1447.54
    30/11 Direct Debit Payment............................32.00-
    03/12 RAC Motoring .....................................94.40
    05/12 Overlimit fee.......................................12.00
    New Balance............................................1521.94

    I was £9.94 over my limit and charged 12.00 Overlimit fee.
    The important fact here is new balance of 1521.94, this is the opening balance for next months JAN statement.
    I phoned RBS on receiving DEC statement (around 8/12) explained this was a one off because I didn't realise RAC would automatically renew my membership, they refunded the 12.00 overlimit fee.
    My 05/12-06/01 Jan Statement
    BAL FROM PREV STATEMENT........................1521.94
    05/12 Overlimit fee........................................12.00- (refunded)
    12/12 BACS Payment (I paid £160,payment)......160.00-
    30/12 Direct Debit Payment.............................34.00-
    04/01 Overlimit Fee........................................12.00 (because the opening balance is overlimit)
    NEW BALANCE...........................................1327.94

    Phoned RBS they agreed to remove the new fee, but in effect they are charging £24 overlimit fee, as I returned my account below 1500 limit the day I received my December Statement - they are charging the fee twice for going overlimit only once. Considering the Office of Fair Trading has ruled that £12 is the maximum acceptable charge , this is a clever sneeky way around charging you twice for actually going over the credit limit once. Please flag this post as useful if you found it useful.

    The rule is , if you go over your credit limit in the month, you will be charged £12 immediately shown on your statement for that month , the sting in the tail is that if your mimimum payment that month doesn't then return the card to within the limit before the statement! (which notifies you that your overlimit!) you will be then charged another £12 next month! in effect £24.
  • lottieholderlottieholder Forumite
    97 Posts
    Part of the Furniture 10 Posts Combo Breaker
    I have recently had a similar problem with my NatWest credit card. My current account is also with NatWest. The only reason I applied for a CC is because there are traders on the internet who will not accept debit cards. My limit is only £400.

    Just before Xmas my debit card was being declined for any internet purchases and I rang the bank to find out why. There had been "unusual" activity on my account. I wish they'd actually written to me instead of cancelling the card.

    I transferred more cash than I needed to to my CC as I was spending Xmas and New Year abroad and I couldn't get money from my CA using my DC.

    As I was spending Euros I found it difficult to keep track of exactly what the balance on the CC was. I checked it and found I still had a cuppla quid spending and waited for the statement to arrive. I paid the whole balance on the same day. I didn't need to use the card for about a week, when I did it was declined.

    On ringing them I was told that when they had added the interest I had gone overdrawn by £2, so they had added another £12 to this. They were therefore withholding use of the card until 8th February as I had not complied with the T&C's. :confused: .
    I prefer rogues to imbeciles, they sometimes take a rest (Alexander Dumas)
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