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Help needed with ?wrong listing from bank account
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Ladyro
Posts: 2 Newbie
Hi everyone, Im after a bit of advice please. This is my first post so I hope its in the right place.
I previously had a loan with Natwest. In 2012 I took a 3 month repayment break as I was on maternity leave. This was agreed with Natwest at the time. When my repayments started they were slightly less than I had been paying as Natwest ran through a monthly outgoings list with me and that is the number they came to.
I continued to make all my payments on time every month, until 2014 when I received a letter saying I had missed a payment so my loan account had been handed to a debt recovery agency who would continue to take the payments from me, and they were closing my current account immediately. I hadnt missed any payments so contacted Natwest who informed me that their automatic loan review had for some reason not properly reviewed me and sent my account elsewhere. They took the loan account back on but left a default on my credit account! I contacted them to inform them of this, it was removed and payments continued for three months when they reviewed again as per their policy apparently (even though through all this time I hadnt missed any payments). The review was made and I was to continue with the same payments but then they put another default on my credit account! I phoned and complained again and the complaints department were very helpful, removed the default and wrote off the remainder of my loan, which I think was around £600 at this time. However, since this time my credit rating has been marked as being 6 months behind payments for the 18 months before the account was closed. This is having a massive detrimental effect on my credit rating as it is marked as a delinquent account. I have contacted Natwest regarding it but they have said because they removed a default this is the footprint that will be left.
Please can anyone offer any advice? Im so frustrated, I want to apply for a mortgage but obviously cant at the moment with such a bad credit score.
I previously had a loan with Natwest. In 2012 I took a 3 month repayment break as I was on maternity leave. This was agreed with Natwest at the time. When my repayments started they were slightly less than I had been paying as Natwest ran through a monthly outgoings list with me and that is the number they came to.
I continued to make all my payments on time every month, until 2014 when I received a letter saying I had missed a payment so my loan account had been handed to a debt recovery agency who would continue to take the payments from me, and they were closing my current account immediately. I hadnt missed any payments so contacted Natwest who informed me that their automatic loan review had for some reason not properly reviewed me and sent my account elsewhere. They took the loan account back on but left a default on my credit account! I contacted them to inform them of this, it was removed and payments continued for three months when they reviewed again as per their policy apparently (even though through all this time I hadnt missed any payments). The review was made and I was to continue with the same payments but then they put another default on my credit account! I phoned and complained again and the complaints department were very helpful, removed the default and wrote off the remainder of my loan, which I think was around £600 at this time. However, since this time my credit rating has been marked as being 6 months behind payments for the 18 months before the account was closed. This is having a massive detrimental effect on my credit rating as it is marked as a delinquent account. I have contacted Natwest regarding it but they have said because they removed a default this is the footprint that will be left.
Please can anyone offer any advice? Im so frustrated, I want to apply for a mortgage but obviously cant at the moment with such a bad credit score.
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