British Gas call centres vs Scottish Power

martyp

Thanks gsmlnx, I'll see how things go. Hopefully I'm not going from bad to worse...
It's not a huge saving for me going for the big switch, about £70 + £30 cashback but I think it's a good enough time to bite the bullet and make the move.

datlex

When I first selected who to go with when I moved in here, I had a toss up between Scottish Power and British Gas. The meter then was prepaid and at that time they were only two companies that allowed online top up.
I stayed with British Gas when I moved to a credit meter. I appreciate they are not the cheapest but I like the control I can have over my account. I have an app on my phone with which I submit monthly meter readings for both my gas and electricity, it then tells me what my balance is. I pay by monthly direct debit. On a regular basis you can also change to one of their reward accounts without penalty. I have had amazon and other vouchers off them on several occasions.

martyp

Thanks datlex, I got excited when I did the switch and they asked me for my Nectar card details only to find on here that they were opting out of giving nectar points for many things now.