Faulty item whilst abroad

MykMallett

Would that make a difference in terms of getting the item fixed faster? The only reason I say it's not a business purchase was that I was not banking on making any money out of it on my travels. I have a business I can put the income through, but I have to talk to my accountant about that - and it's not the same type of business...so I have no idea if that's possible. Anyway, another conversation entirely.

I've asked WestendDJ. Denon are basically useless, they don't even reply. I'm looking at sourcing the part and then getting someone to fix it in London.

NotRichAtAll

this any good for you?
http://www.123djequipment.co.uk/denon-repairs-in-london.html

MykMallett

Sort of, I need to find out how to get a warranty repair first. I don't want to have to stump up for the cost if it's too much, and if it breaks my warranty

shaun_from_Africa

MykMallett wrote: »

The only reason I say it's not a business purchase was that I was not banking on making any money out of it on my travels.
Anyway, another conversation entirely.

It's not really another conversation as the fact that you are occasionally using the kit for paid gigs is relevant.
As a business purchase (which is what it classes as if you are getting paid to use the goods), the section of the SOGA that refers to goods having to be repaired without causing significant inconvenience doesn't apply.

neilmcl

If the DJ controller is a tool of your trade and you use it to make money, then yes it is a b2b purchase and very relevant.

forgotmyname

You can get it repaired yourself but they wont pay your repair costs.

You need to decide whether its worth fixing yourself or waiting out the warranty repair.

How many average consumers are going to buy something like this without some form of business use?

Hintza

How was it packed for your travels? You might be on to plumbs if they can show it has been damaged in transit.

MykMallett

shaun_from_Africa wrote: »

It's not really another conversation as the fact that you are occasionally using the kit for paid gigs is relevant.
As a business purchase (which is what it classes as if you are getting paid to use the goods), the section of the SOGA that refers to goods having to be repaired without causing significant inconvenience doesn't apply.

Can you tell me what that means and where that leaves me? Can I demand that the item be replaced? How would I go about proving that I am using it for business purposes? Or are you saying that b2b purchases can take however long they like?

From westenddj

the warranty repair is carried out by Denon themselves and carried out in the reasonable amount of time which is 4-5 weeks

Hintza wrote: »

How was it packed for your travels? You might be on to plumbs if they can show it has been damaged in transit.

In a backpack. It's a pretty solid unit, it's not been mistreated except the odd scratch

ThumbRemote

MykMallett wrote: »

Can you tell me what that means and where that leaves me? Can I demand that the item be replaced? How would I go about proving that I am using it for business purposes? Or are you saying that b2b purchases can take however long they like?

In a backpack. It's a pretty solid unit, it's not been mistreated except the odd scratch

The section of the CRA that says a remedy must not cause significant inconvenience applies to consumer purchases. If you bought the kit as a business purchase, they can cause you significant inconvenience. So really you don't want to demonstrate that this was the case at all.

However that means you can't ask them to repair quicker because you need the kit for gigs. Your only argument is that you need it before you leave the country.

Unfortunately you can't force them to do anything. If they flat out refuse to help, you could get it repaired somewhere else and pursue the original retailer for the cost of this, potentially via the small claims court. But then it would come down to whether a judge considered that your going travelling without the equipment was considered significant inconvenience, which is far from guaranteed - it's surely a minor inconvenience in the grand scheme of things.

Even more unfortunately, if you mention that you've been travelling and carried it in a backpack, they'll almost certainly claim it's been knocked and damaged that way.

Do you have anyone in the UK who can get it returned to them and store it until you can next collect, or ship it out to you when it's ready?

MykMallett

Thanks very much for your help, very informative.

I've decided to bite the bullet and get the part myself and my friend to replace it for me. Bit of a risk, but for the price of posting it out to me, compared to the price of the item, it's just not worth the aggro.