Problems with a motorbike bought online

dahac

Hi all I'm looking for some advice on what to do with my motorbike which I bought from a online dealer. I had already been and had a look at this bike within a local shop and then found a dealer up north selling it cheaper. I went ahead and bought it online, and they were really helpful with the deliver arrangements. Within a couple of hours of having the bike I had problems with the idle speed. Contacted the online dealer and they informed me this issue was normal. However having spoken to other friends about this issue who informed me this wasn't setup correctly. Had this corrected on its first service at my cost, as the online dealer wanted nothing to do with. Now 4 months in, its problems after problems and I have raised these with the online dealer again, only to get poor excuses. I ask for my money back and they refused point plant and stopped responding to me. I have not been in contact with the manufacture and the import company who deal with them and they have said its down to the online dealer. I raised all my concerns with them, and they have made the online dealer reply back to me, only to be insulted with them offering me £700 to buy back the bike when I paid £1300. They have yet again refused a refund by saying this isn't going to happen. The bike has got some many problems with it after one month I stopped riding it due to a safety concerns, which both the importer and online dealer refuse to acknowledge. Can anyone shed some light on what I can do now

Stevie_Palimo

This is nothing to do with the importer so emailing or contacting them is a waste of time, You can try if you believe that the issues are serious enough to seek a legal challenge but may want the bike checked over by a specialist first, If you do not want the want the hassle of this together with a legal challenge then bite the bullet and accept there offer.

BeenThroughItAll

It's not by any chance a Chinese import from one of those online emporiums is it? Some more details of the bike might help.

wiltsguy_2

BeenThroughItAll wrote: »

It's not by any chance a Chinese import from one of those online emporiums is it? Some more details of the bike might help.

Agreed, what bike is it? Make, Model etc.

£1300 for a new bike? Im presuming chinese moped etc?

burlington6

Buy cheap, buy twice.

You'd be better with a ten year old Honda

dahac

Its a lexmoto venom 125. I didn't think it would of had this many problems. The online dealer isn't having any of these issues, and just don't know what to do

SailorSam

There's so much bad publicity online about Chinese motorbikes i don't know how they manage to stay in business.
The best site to help with car problems is maybe Pepipoo, Op go and see if there's a motorbike section on there. Or perhaps the Honest John site, again about cars but there maybe on there.

tykesi

SailorSam wrote: »

There's so much bad publicity online about Chinese motorbikes i don't know how they manage to stay in business.

Because people like the OP see Hondas for £2500 and these for a mere £1300 but looking the same and think "ooh shiny" and part with their hard earned without doing their research.

It's been going on for long enough and will carry on.

Head_The_Ball

dahac wrote: »

Hi all I'm looking for some advice on what to do with my motorbike which I bought from a online dealer. I had already been and had a look at this bike within a local shop and then found a dealer up north selling it cheaper....

How much cheaper was it?