HMRC Web Chat

dori2o

Pennywise wrote: »

That's a start. Good to know for reference, i.e. so you don't have to ask the same question next year, for example, but wouldn't hold up as "evidence" in case of a resultant dispute with HMRC, on the grounds that the word document could easily be manipulated, so I doubt very much that HMRC would accept it as evidence against them. Very worrying that HMRC don't have a record of what was said - that's like them not recording a phone call - and after all, the reason for phone call recording is to prove who said what in case of dispute.

Actualy the reason for recording phone calls is for training and quality purposes.The fact that the calls can if necessary be used as evidence is merely a biproduct of the original intention.

As for whether it is admissable, that would generally be for the tax tribunals to decide assuming that HMRC had refused to accept the details in the first place.

Until such a case arises it's all speculation.

dori2o

FOREVER21 wrote: »

I suggest you show your line manager your posts and let him/her tell you.

Come on clever clogs, how is explaining how a publicly accessible service works in breach of the official secrets act? Especially when there is a FAQ on the subject as well. And a publicly accessible blog on the Gov.uk website which also gives this information.

You brought up the subject, don't run and hide now smart !!!!.

FOREVER21

dori2o wrote: »

Come on clever clogs, how is explaining how a publicly accessible service works in breach of the official secrets act? Especially when there is a FAQ on the subject as well. And a publicly accessible blog on the Gov.uk website which also gives this information.

You brought up the subject, don't run and hide now smart !!!!.

Ok then give me a link where the following information quoted by you is available on a Government site,

More returns have been submitted..........

Lack of available technical advisors..........

Calls to/from the back office are not recorded........

You obviously have not understood the terms of the OS act which is pretty well all embracing.

As you seem reluctant to seek guidance from your line manager presumably you would not mind if I forwarded your post to your call centre manager in Manchester.

Darksparkle

FOREVER21 wrote: »

Ok then give me a link where the following information quoted by you is available on a Government site,

More returns have been submitted..........

https://www.gov.uk/government/news/another-record-breaking-year-for-self-assessment

Wayne_O_Mac

FOREVER21 wrote: »

You obviously have not understood the terms of the OS act which is pretty well all embracing.

" a person does not commit an offence ... unless—
(a)the disclosure by him is damaging; and
(b)he makes it knowing, or having reasonable cause to believe, that it would be damaging;"

So you'd have to prove that the information is damaging, and that dori2o knew it was.

Good luck with that.

FOREVER21

Darksparkle wrote: »

https://www.gov.uk/government/news/another-record-breaking-year-for-self-assessment

And the other points I raised? Where can I find them?

FOREVER21

Wayne_O_Mac wrote: »

" a person does not commit an offence ... unless—
(a)the disclosure by him is damaging; and
(b)he makes it knowing, or having reasonable cause to believe, that it would be damaging;"

So you'd have to prove that the information is damaging, and that dori2o knew it was.

Good luck with that.

I think that quoting " Lack of available technical advisors" might be considered by HMRC as potentially damaging to public confidence in HMRC

Darksparkle

FOREVER21 wrote: »

And the other points I raised? Where can I find them?

Why should I trail the Internet for you? Youre the one that has an issue with it.

Why don't you post a link that contradicts what the OP has said?

I only posted that link because it is the very first one on the gov site.

The OP has came on simply asking for some feedback not to be threatened.

Darksparkle

FOREVER21 wrote: »

I think that quoting " Lack of available technical advisors" might be considered by HMRC as potentially damaging to public confidence in HMRC

HMRC release their own call handling figures. It's not a secret.

FOREVER21

Darksparkle wrote: »

Why should I trail the Internet for you? Youre the one that has an issue with it.

Why don't you post a link that contradicts what the OP has said?

I only posted that link because it is the very first one on the gov site.

The OP has came on simply asking for some feedback not to be threatened.

1. Because you want to prove me wrong.

2. I do not contradict whatOP has said, but dispute whether a public forum is appropriate place to express his views acquired by virtue of his job.

3 Threatened, do you really think the OP is so sensitive. In any event he thinks he is entitled to voice his views and does not consider any breach has taken place, so would not be threatened.