MSE News: Tastecard members stung by £40 fee after auto-renewal – don't be caught out

Restaurant discount scheme Tastecard is facing a catalogue of complaints and negative feedback from users stung by a £40 fee after being auto-renewed...
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'Tastecard members stung by £40 fee after auto-renewal – don't be caught out'
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Comments

  • A big thank you to MSE for a timely reminder about cancelling the autorenew on my TasteCard subscription. Phew!
  • minislim
    minislim Posts: 357 Forumite
    First Anniversary Combo Breaker First Post
    considering this low level dodgy way tastecard appears to be treating its customers, ripping them off and refusing to refund money.

    i do hope tastecard will not be endorsed any longer on here!
  • Roger1
    Roger1 Posts: 1,603 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
    MSE wrote:
    Taste Marketing Ltd says Gourmet Society members are sent an email reminder 21 days before their membership expires, and that this email "clearly states the date that a cancellation code needs to be obtained by, the membership number and instruction on how to do this".
    That's what they're telling me, except that the renewal e-mail was sent and received after it was too late to cancel.

    They're trying to give me the runaround, and are even referring to a phone call I didn't make. I get the impression that they're making things up as they go along.

    I'm pursuing.
  • 10 seperate occasions customers are told about autorenewals....so where is the responsibility from those who have not tried to cancel and been caught out?
    Don't trust a forum for advice. Get proper paid advice. Any advice given should always be checked
This discussion has been closed.
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