Samsung 55" curved tv faulty!!

odollybird

Brought the t v on January 22nd 2015 with 1 years manufacturers guarantee from curry's/pc world for £999.00 , then less than 1 month old screen went black for 2-3 mins then came back on , it happened a couple of times since but we thought it might of been an eco saving thing ( if you get what i mean ), anyway just recently it has been happening more frequently so i rang know how ( the number on the receipt when purchased) they put me in touch with Samsung technical support who went through trouble shooting with me but nothing helped and he said it sounded like the problem sounded like either Circuit Board, or the Display Panel or 1 or 2 of the capacitors, and need an engineer to check.

When he came out he said it was 1 of the 2 boards inside the tv and ordered one that day , then he came back 3 days later to fit it in my home for it to be worse than the 1 that he had taken out originally , so he said he would have to take the tv away to the workshop to repair. This was last week , i have rang up today for an update from them and they told me it's 2 things that's faulty and now they have ordered a new screen too.

However i am really not happy with this situation having to have the tv repaired surely it should be replaced ?

What are my rights as to demand a replacement ?

Samsung are telling me only a repair is all they can do :mad:

wealdroam

odollybird wrote: »

Brought the t v on January 22nd 2015 with 1 years manufacturers guarantee from curry's/pc world for £999.00 , then less than 1 month old screen went black for 2-3 mins then came back on , it happened a couple of times since but we thought it might of been an eco saving thing ( if you get what i mean ), anyway just recently it has been happening more frequently so i rang know how ( the number on the receipt when purchased) they put me in touch with Samsung technical support who went through trouble shooting with me but nothing helped and he said it sounded like the problem sounded like either Circuit Board, or the Display Panel or 1 or 2 of the capacitors, and need an engineer to check.

When he came out he said it was 1 of the 2 boards inside the tv and ordered one that day , then he came back 3 days later to fit it in my home for it to be worse than the 1 that he had taken out originally , so he said he would have to take the tv away to the workshop to repair. This was last week , i have rang up today for an update from them and they told me it's 2 things that's faulty and now they have ordered a new screen too.

However i am really not happy with this situation having to have the tv repaired surely it should be replaced ?

What are my rights as to demand a replacement ?

Samsung are telling me only a repair is all they can do :mad:

Your rights are with Currys/pcworld/knowhow.

Your right is to a remedy, and that remedy must be supplied "within a reasonable time but without causing significant inconvenience to the buyer".

Unfortunately there is no definition in The Sale of Goods Act of "reasonable time" nor "significant inconvenience".

Also SoGa places no limit on the number of repairs that can be provided.

bris

You have no rights to a replacement, a repair is meeting their obligations.

AJXX

odollybird wrote: »

What are my rights as to demand a replacement ?

None - you have absolutely no right to be "demanding" anything, especially from Samsung whom are simply fulfilling their warranty obligations to you.

If you want to go down the route of replacement/refund then you need to be invoking SOGA with the retailer, NOT SAMSUNG.

Although it sounds to me like the service you've received thus far is very good, I mean they even attempted a repair in home? It sounds like they have had the TV for less than 2 weeks in an attempt to repair it, which to be fair, isn't what I'd call unreasonable or causing "significant inconvenience".

Also remember any refund (if you went down that route) would require you to prove an inherent fault and could be minus fair usage of 1 year, therefore you would not be entitle to a full refund.

My advice; let them repair it and give them a chance, if it's still faulty then you can start chasing up the retailer for a remedy, but certainly avoid "demanding" things as this tends to come across as unreasonable and quickly turns negotiations with the company sour as they simply don't want to deal with you. Ask, but don't demand - especially as you aren't entitle to a straight up replacement.