Free item not delivered

penguin111

Hi, hope this is the right place for this question


I recently bought a tablet and wireless speaker from currys. They told me that the speaker wasn't in stock but should be in in a couple of weeks. I bought it all as a package along with sd card, case, anti virus and cloud storage which I didn't want but made the package cheaper and the speaker was free as part of it.


So its been a fortnight since I bought it and still no speaker. What are my rights? Should I be able to get a similar product as replacement? Should I be able to get a refund for the cost of the speaker so I can purchase it elsewhere that is in stock?


thanks

marliepanda

If the speaker was 'free' I'm not sure what refund you want.

2 weeks isn't really that long, but if you are unhappy with the wait just return the lot for a full refund.

But I'm guessing you don't want to miss out on your deal... If the speaker becomes unavailable they will no doubt replace with a like for like speaker

vuvuzela

marliepanda wrote: »

If the speaker was 'free' I'm not sure what refund you want.

2 weeks isn't really that long, but if you are unhappy with the wait just return the lot for a full refund.

But I'm guessing you don't want to miss out on your deal... If the speaker becomes unavailable they will no doubt replace with a like for like speaker...

Or more likely try it on and tell you that the promotion has ended and you missed out. Personally I would return it all if you can. There'll be other deals along.