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Packaged bank insurance
weeprincess88
Posts: 2 Newbie
Hi all
Looking for some advice. In 2007 my husband opened up a RBS account and he paid a £15 monthly fee. He was advised to open this account as he wanted to get a mortgage but had no credit rating. They told him that this would give him a credit score. He closed the account in 2013 as he was paying money for an account that he didn't need.
He tried to claim back the cost of the fees but received a rejection letter from RBS refusing the claim because in 2013 he added a old mobile phone to the policy. Included in the £15 fee he received mobile phone insurance, travel insurance, break down cover etc. He never claimed on any of this. He cannot remember adding the phone so he requested further information. They advised him that he added the phone on February 2013 and removed it in July 2013. He never claimed on the insurance. They said that they won't refund him the money because he added a phone to the policy.
I remember he smashed the screen on his phone in 2013. His friend told him that he might have phone insurance through his bank. He called the bank and they told him he needed to have registered his phone to claim on the insurance so he could not get the phone fixed. He must have added the phone at this point. The annoying thing is that the phone didn't even belong to him, he was borrowing it from his uncle!
Is this a valid reason to refuse our claim? Technically he hasn't used any of the benefits and believes he was mis-sold. I just wanted your thoughts before I progress to the Ombudsman.
Looking for some advice. In 2007 my husband opened up a RBS account and he paid a £15 monthly fee. He was advised to open this account as he wanted to get a mortgage but had no credit rating. They told him that this would give him a credit score. He closed the account in 2013 as he was paying money for an account that he didn't need.
He tried to claim back the cost of the fees but received a rejection letter from RBS refusing the claim because in 2013 he added a old mobile phone to the policy. Included in the £15 fee he received mobile phone insurance, travel insurance, break down cover etc. He never claimed on any of this. He cannot remember adding the phone so he requested further information. They advised him that he added the phone on February 2013 and removed it in July 2013. He never claimed on the insurance. They said that they won't refund him the money because he added a phone to the policy.
I remember he smashed the screen on his phone in 2013. His friend told him that he might have phone insurance through his bank. He called the bank and they told him he needed to have registered his phone to claim on the insurance so he could not get the phone fixed. He must have added the phone at this point. The annoying thing is that the phone didn't even belong to him, he was borrowing it from his uncle!
Is this a valid reason to refuse our claim? Technically he hasn't used any of the benefits and believes he was mis-sold. I just wanted your thoughts before I progress to the Ombudsman.
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Comments
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The bank may roll over at the FOS to save the fee but if they have records your husband used the account benefit then they are within their rights to reject the complaint - a lot depends on the complaint you sent in, if you used a generic claims company style letter saying you didn't know about it / didn't need it and they can prove you did then your complaint loses credibility.
If you added the phone to the cover after the damage they'd probably not payout anyway
If you want to send it to the FOS do it within 6 months of the rejection and highlight not using the benefits except that (and point out no claim was made). It would aid your complaint if you don't travel, don't have a car etc as having the benefits but not using them isn't a complaint reasonSam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
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