travel Insurance on packaged account

Rosie1949

I had a RBS Royalties Gold account for over 10 years, paying £12 + per month. The benefits included travel insurance which I did use whenever I travelled; I even had to claim on it once and had no trouble with it. My issue is that when I went to Australia for a trip that was over 30 days I was not able to use this insurance (just as well I checked in advance). It appears that the insurance only covers trips of less than one month, however I was unaware of this. Do i have a right to claim the fees back for mis-selling. There was never any discussion with bank staff about conditions when the bank account was sold to me. I also had trouble trying to buy something through their discounting system only to be told I had to use a specific bank card (credit card) to get the discount!

magpiecottage

It doesn't sound like the plan was unsuitable, given that you successfully claimed on it - even if it did not cover other situations.

If you were to successfully complain it is likely that the cost of the insurance payout could be deducted from any redress.

Nasqueron

The packaged account paperwork would have made it clear both in the summary and details Ts & Cs that this was a maximum of 30 days - you not reading them is not a miss-sale. If the bank has records proving they sent you this information you will lose on that point as not reading doesn't mean you weren't informed.

As above any refund of packaged fees will have the value of your claim removed from it (even if you claimed more than you paid - you are fortunate that they won't come after you for the excess in that situation)

GerryS

Claim anyway saying you were mi sold a packaged bank account. I have just had a claim paid out by RBS for Royalties gold despite the fact I used the benefits (e.g. free airport lounge, cheap airport parking, discounted holidays) several times. I told them that when I opened the account with the bank I wasn't given the option of a "free" account which I would have taken.