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calling bluff when asking to leave

I'm going to be ringing Virgin Media to see if I can get a better price for what I'm on. Or even go to lower package for a cheaper price than it would normally cost me.
I know best thing is to go through cancellation department (CD) but as anybody ever been told by CD ok if you wish to leave then we'll cancel your contract?
Also if I've had a better offer from Sky would I need to prove it? Even if it was a verbal offer (personally I'm happy with VM)

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