Citroen not honoring a qoute

keeny1975

I'm just want to know if I'm right to demand this before i demand it.

So I took my Picasso in to Citroen to investigate an oil leak and I was called in and was told

"we have found the leak but its an expensive job of around £1400 because the clutch has to be removed to get to the leak. But your best off replacing the clutch under our essential repairs for £599 and we can fix the oil leak for £40"

So I booked the car in a couple months later (to get xmas out of the way) to have the car fixed under the quote given.

I left the car with them and straight away a chap comes back to me and says "your car is an auto and doesn't have a removable clutch" I told them it wasn't my problem that's what i was quoted and they should honer it.

5 hours later i get a call and they said "best they can do the job for is £1200" so again i explained my position that i was quoted a job for £639 and that should be the price i pay.

The chap went away again and got back to me the next day at 5pm and told me flat out they not going to honor it.


I'm I in the right or wrong to demand they honer the quote i was given over a clerical error of what type of car i had when they gave me the quote?

cheers
chris

deanos

Was it a written quote ?

theonlywayisup

keeny1975 wrote: »

"we have found the leak but its an expensive job of around £1400 because the clutch has to be removed to get to the leak. But your best off replacing the clutch under our essential repairs for £599 and we can fix the oil leak for £40.


chris

Are you sure it was a quote and not an estimate? Quotes are usually find price. Saying the price is "around £X" isn't a fixed price.

Quotes also generally have a time limit and I note you went back "months later".

And as above, do you have the costings in writing? Did you reconfirm the price when you left the car with them?

keeny1975

it wasn't a written quote and it was flagged that my car was an auto when i left the car.

jaybeetoo

Do you really want your car repaired by a garage that doesn't know if your car had a clutch or not?

MoneySavingNovice

My view is that you should get the car back - in the condition you left it with them - and go somewhere else. It sounds like they are either incompetent or potentially dishonest, either way I wouldn't want to do business with them.


A good back-street garage might be the way to go. Ask around for recommendations.


Best of luck with this one.

naedanger

keeny1975 wrote: »

it wasn't a written quote and it was flagged that my car was an auto when i left the car.

Personally I think this is difficult to advise on without all the details, which as there is no written quote means hearing both sides of the story.

However as you have nothing in writing I suspect a court would conclude you did not have a quote. (It would be unusual for a quotation for an expensive job to be given without it being in writing and it would normally come with terms and conditions.)

philatio

^
This.
If its not in writing, they don't have to honour it.

I'd go somewhere else on principal though as they gave you a duff quote verbally.

unholyangel

There are several issues to this.

A trader must give a consumer the price. If the price cannot be calculated in advance, then the way in which it is to be calculated must be given (ie £50 per hour labour).

Then they would have to consider whether acceptance had taken place and what exactly acceptance had taken place of. And whether the situation falls into the limited circumstances in which a contract can be voided.

But as others have said, is it really something you want to take the chance with? I mean, theres no magic wand. If the dealer refuses, you'd have to get it fixed elsewhere and claim for the difference in cost. Even if you had it in writing, it still wouldn't be a guaranteed win and you may end up further out of pocket.

s_b

they made a mistake and wont honour it
what is you real loss?