Npower issue!

Jennifer_Davey

Hi All,

After moving home from my rented flat to my parents’ house i was hit with a £1500 bill from Npower. Which i queried and queried but they insisted i needed to pay. I set up a repayment payment plan with them.

Two weeks ago i received a letter from Npower informing me this was an error on their part and that i would be refunded £707 in the form of a cheque that i would receive it shortly.

Still hadn't received the cheque in December and as £707 would sit quite nicely at this time of year contacted them via their online chat where they informed me that no such record of this was recorded their end and that they had no record of even sending the letter. They've now asked that i scan the letter to them and it will be investigated. I then called them and was informed it was being processed.
Fast forward to now and I’ve Just spoken to Npower again who have said that my final bill hasn't been generated yet. Despite me moving out of the property two years ago now and the letter informing me i would receive a refund of £707 and a phone call confirming that the cheque was to be sent out. Where do i stand?!

[Deleted User]

Try following the advice in this Telegraph article, it may get things moving Npower how to make customer services listen to your complaint

nPower

Jennifer_Davey wrote: »

Hi All,

After moving home from my rented flat to my parents’ house i was hit with a £1500 bill from Npower. Which i queried and queried but they insisted i needed to pay. I set up a repayment payment plan with them.

Two weeks ago i received a letter from Npower informing me this was an error on their part and that i would be refunded £707 in the form of a cheque that i would receive it shortly.

Still hadn't received the cheque in December and as £707 would sit quite nicely at this time of year contacted them via their online chat where they informed me that no such record of this was recorded their end and that they had no record of even sending the letter. They've now asked that i scan the letter to them and it will be investigated. I then called them and was informed it was being processed.
Fast forward to now and I’ve Just spoken to Npower again who have said that my final bill hasn't been generated yet. Despite me moving out of the property two years ago now and the letter informing me i would receive a refund of £707 and a phone call confirming that the cheque was to be sent out. Where do i stand?!

Hi Jennifer Davey

Thank you for posting, I'm sorry to hear you are experiencing problems with your final bill and refund. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your account details.


Thanks


Vicky

Jennifer_Davey

Hi Vicky,

Managed to speak to customer services who are sending out a cheque for £100. Not quite the £700 i was hoping for but if it makes this all go away then excellent.