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Npower gas/elec bills

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My husband past away in November 2015 and I've since taken over the utility bills. I was shocked to find the prices my husband had been paying and am concerned that he was paying way too much for our gas and electric with Npower. When I took over the bills Npower told me they were going to charge me £250 a month for gas and elec. When I rang them to say that sounded too much they've reduced it to £95. It is worth me complaining to Npower about the prices my husband had been paying or am I just going to hit a brick wall. These were the prices he was paying last year per month - Jan to April £124 a month, April to July £181 a month, July to Oct £251 a month, my first bill Nov to Dec £250, now paying £95 a month. What are your thoughts?

Comments

  • Delete33
    Delete33 Posts: 802 Forumite
    Eighth Anniversary Combo Breaker
    The account should be in credit, stop all direct debits until credit has been used.
  • Robin9
    Robin9 Posts: 12,776 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Dont stop your DD otherwise the bills will revert to the most expensive standard tariff.

    Look back over the last 12 months and determine the ACTUAL consumption in Kwhs not £, not estimated.

    Then go to a comparison website insert these figures and then be amazed at how much your bills could reduce by.
    Never pay on an estimated bill. Always read and understand your bill
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    And read your meters now and submit actual reads, and request a corrected bill. Your DD amounts aren't for actual usage, they're just credited to your account, So what you need is an up to date statement to see how much your account is in credit by. You can then apply for a refund if applicable, though at this time of year you need some credit in your account to cover the winter bills: at least £100.
    Post your annual kWh figures on each fuel and someone will check your best tariff.
    No free lunch, and no free laptop ;)
  • teddysmum
    teddysmum Posts: 9,521 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Certainly don't stop direct debits or you break the terms & conditions.


    If there is a surplus, after actual readings, over a certain amount (£100?) Npower will refund it, probably without you
    asking.


    They automatically refunded my surplus near the end of last year, though I was happy for it to stay, knowing that winter usage would be higher. This meant a small shortfall, so my DD payments have gone up (by too much, so after the next quarterly bill, I will request a payment reduction)
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    NiftySue wrote: »
    My husband past away in November 2015 and I've since taken over the utility bills. I was shocked to find the prices my husband had been paying and am concerned that he was paying way too much for our gas and electric with Npower. When I took over the bills Npower told me they were going to charge me £250 a month for gas and elec. When I rang them to say that sounded too much they've reduced it to £95. It is worth me complaining to Npower about the prices my husband had been paying or am I just going to hit a brick wall. These were the prices he was paying last year per month - Jan to April £124 a month, April to July £181 a month, July to Oct £251 a month, my first bill Nov to Dec £250, now paying £95 a month. What are your thoughts?


    Hi NiftySue

    Thanks for posting. Please send me your account details by email (using the email address in our profile) and I will be happy to look into the Direct Debit amount for you.

    Kind regards

    Vicky [IMG]file:///C:\Users\UI252309\AppData\Local\Temp\msohtmlclip1\01\clip_image001.gif[/IMG]
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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