Car Garage Threatening Solicitors

Imp

If the e-mail is as the OP says it is, then the OP is completely in the right. If anything, the OP should only have paid for the labour to fit the third part, not the first two. By striking out only the parts costs, the OP has been remarkably generous to the garage.


It sounds like the garage made a newbie error of putting in writing the type of guarantee they would normally give to their customers verbally, and have found that with the evidence of the e-mail they now have to stick to it.

takman

shaun_from_Africa wrote: »

Why do you think that the OP would have to prove anything?
If they were to present the e-mail as evidence and the garage denied that it was genuine, they would in effect be accusing the OP of fraud and perjury, accusations that they would have to prove.
If a copy of the e-mail was presented as evidence and this clearly stated the originating e-mail address, it's highly unlikely that a judge would rule that the OP hacked or arranged for someone to hack into the garage's system to send the mail and if the garage management did make this claim, a criminal investigation would probably follow and from this investigation it would be easy to obtain ISP records of the e-mail.


It would take a very foolish person to try to claim that the e-mail was not genuine or not sent by them as this claim would be too easy to disprove.

I'm not saying that the email isnt genuine but email isn't as secure as you think. Anyone can go to a website and send an email and make it appear to be from any email address they choose (no hacking required).

ZanderMJW

Hi guys,

Apologies for not replying sooner to the thread! Got lots going on at the moment along with this (mainly buying a house)!

It looks like there's a split of opinion here on what I can or should do - Personally I feel that the garage is being completely dishonest and after a bit of searching I've found a section under the Consumer Rights Act 2015 which states along the lines of "Information which is said or written is binding where the consumer relies on it" - They wrote us an email which we relied on knowing that there would be no charge if the parts in question didn't fix the car. I'm currently talking to the garage to try and get this resolved, they're taking forever to respond to us so they keep extending the payment deadline! I will update this thread with the outcome once it is all done with! And also maybe a recommendation of which garage not to use in my area!

almillar

Do you think it would be fair for them to take back the 1st 2 parts, that didn't fix the problem? They'd have to give you your old parts back, which may be long gone by now, so they'd be stuck.