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Getting a refund from Amazon

Hi,

Has anyone had problems getting a refund for a faulty item from Amazon? Do you have any tips? I find they keep stalling or passing the buck.

Best wishes.

Albrecht

Comments

  • daytona0
    daytona0 Posts: 2,358 Forumite
    What are their reasons for stalling?

    Who are they trying to pass the buck to?
  • How long have you had the item you are looking to return and what are they telling you to do?

    I have always found Amazon to be spot on with returns - they have asked me to contact the manufacturer if something was faulty to see if they had are troubleshooting tips that could sort it out without having to go through a return.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Albrecht wrote: »
    Hi,

    Has anyone had problems getting a refund for a faulty item from Amazon? Do you have any tips? I find they keep stalling or passing the buck.

    Best wishes.

    Albrecht
    More details please?
  • philatio
    philatio Posts: 678 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Yeah, on the occasions I've had to return something to Amazon they've been excellent.

    More details to this me thinks.
  • molerat
    molerat Posts: 35,628 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Amazon themselves or a MarketPlace seller ?
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