Barclays online banking problem

GTR_King

I have current account with barclays

Every time I log into online banking via mobile PINSentry (Using iPhone 6 latest OS) it gives me error code (Rests date so have to input it in again to log on) or goes back onto login page where you choose how to log in e.g PINSentry/pass code/memorable word etc..

I can log in with PINsentry or Memorable word 100% fine...

Also when I wanna upload document to Barclays cloud it I get error code 71008 & when I add tags to documents (Ones I have already uploaded) I get error code 2000 & page freezes and tells me if it keeps persisting to ring number to get it sorted...

is there any fix to this??

I have tried chrome/Safari macbook pro...

I have cleared cache/cookies on both browsers..

Dose anyone else have any problems??

mgdavid

I don't have any problems using PC or tablet.
What are you using on the phone, the Barclays Mobile App or just a browser?

GTR_King

I am using Macbook pro latest OS X Safari & Chrome for online banking & using mobile app on iPhone 6 for mobile PINsentry

Everything works Except for Mobile PINsentry log in & Adding documents to Cloud it/Adding tags to documents...

that what i wanna fix... Everything else is fine...

I can add tags on mobile app...

DUTR

GTR_King wrote: »

I am using Macbook pro latest OS X Safari & Chrome for online banking & using mobile app on iPhone 6 for mobile PINsentry

Everything works Except for Mobile PINsentry log in & Adding documents to Cloud it/Adding tags to documents...

that what i wanna fix... Everything else is fine...

I can add tags on mobile app...

The official app does not require pin sentry, assuming your handset is not jail broken.
You may need to uninstal the browser and re-install it, I had similar with accessing lotto.

GTR_King

I use the app for mobile PINSentry so I can log into online banking (It easier) but when I put in the code which is displayed on the app & click log in... It says an error code & rests my data so gotta input it in again or just goes back to page where you choose how to log in e.g PINsentry/memorable world etc...

is it my Browser/Macbook that is the problem or is it my online banking??

It sometimes says 6-Sorry we are having problems logging you into online banking if the problem keeps persisting please call (Sed number) and we will be able to help you...

SnowTiger

GTR_King wrote: »

I have current account with barclays

Every time I log into online banking via mobile PINSentry (Using iPhone 6 latest OS) it gives me error code (Rests date so have to input it in again to log on) or goes back onto login page where you choose how to log in e.g PINSentry/pass code/memorable word etc..

Resets date? If so, what date?

Are you trying to log in using a bookmarked page? Doing that has caused me problems elsewhere.

GTR_King wrote: »

Also when I wanna upload document to Barclays cloud it I get error code 71008 & when I add tags to documents (Ones I have already uploaded) I get error code 2000 & page freezes and tells me if it keeps persisting to ring number to get it sorted...

I wouldn't trust my documents to Cloud It. I find it a fiddly to use and Barclays will probably pull it at some point.

GTR_King

I mean it resets data so have to put in membership number again...

No I am just using normal page

I know but if they pull cloud it they should give you online statements as well as paper ones...

Also I get error code 30941 when try to verify who I am via mobile PINSentry if logged in via pass code