Utilita warning! Avoid, Avoid

lindelou

Hi fellow forum members,

I find myself in a situation i never thought I would. I have a smart prepayment meter that i am unable to top up, either online, on the phone or instore with card or cash. I am now without gas and am tired of begging and pleading with them to help me.
They offer to borrow me money to top up with but what! this is their problem and this will not solve it. I am due to switch providers tomorrow and should have been with them from 23rd december but they objected leaving me stuck in no mans land until then.
I have contacted the managing director, asked CAB and my new provider to help all to no avail. Let me warn you all PLEASE avoid this company, they have made my life hell.:mad::mad::mad::mad::mad:

davidgmmafan

I am struggling to understand you. I think you are saying you are unable to top up the prepayment meter and the change of supplier was delay4d as they objected. In this scenario it might because they didn't have details for you as the new tenant (I'm not an expert on prepayment though) there could've been a debit from the previous liable person or a build up of standing charge leaving a debt on the meter.

Are you saying they told you to borrow from others to top the prepayment meter up? Or that they would lend you the means to do so?

Are you any further forward now?

[Deleted User]

I m not too familiar with Utilitas prepayment meters as they use the Secure Liberty smart prepayment meter. When the normal top up method fails there is a method to top up manually. It involves a very long string of numbers either 20, 40 or 60 digits, which is on the paypoint ticket which has to be imput at a constant steady speed to succeed. not too fast or slow. Worth a shot to try a manual top up. I dont have any experience about this other than what I ve read on another forum about an O.A.P constantly struggling with this procedure getting down to the meter in poor light trying to imput a never ending string of digits.