Problems with estimated final bill - CoOp

rjl89

Hi

I switched from Co Op to Eon back in September.

Co Op overestimated my final electric bill by around 500 units, so I received a lower refund than I should have as my account was in credit.

I provided the actual reading to Eon, however they initially ignored this reading as it didnt match the one Co Op gave them, which was from February 2015, before they installed a new meter in May 2015 as my old one was clocking backwards.

I got the opening meter reading and meter number corrected with Eon, and they have used this on my bill, and said they would update the national database. I gave my final reading to Co Op also, but they said they would only accept the reading from Eon. This was around 8 weeks ago. I have chased Co Op a number of times but all they keep saying is that they have already passed the query to their industry queries team, so am not getting anywhere.

Is there anything else I can do? Its 4 months since I switched and Im still owed money. Any suggestions? As im tired of chasing them up and seem to have no way of getting the 2 companies to talk to each other.