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name change and credit reports

Hi i changed my name last year by deed poll but when i ask for a copy of my credit report my names are not linked i eiiher get my old name with credit history or my new name with limited credit history. my question is how do i get them to come together. i have informed everyone about name change so thought i would be linked by aliases but is not the case.

Comments

  • Experian_company_representative
    Experian_company_representative Posts: 2,134 Organisation Representative
    Part of the Furniture Combo Breaker
    Hi Dlites,


    As you have changed your name with the companies that you hold accounts with, I would have expected the companies to record an alias entry on your report.


    This would link the information under both names together, so that anyone searching the report would see what was recorded under both names.


    We can get an alias added to your Experian report for you, we have a form that you can download and send to us here


    https://help.creditexpert.co.uk/help/sv635/Credit_report/aliases_other_names_you_have


    You may also want to contact the other credit reference agencies to make sure that they have also updated their information.


    Callcredit PLC: Consumer Services Team, PO Box 491, Leeds, LS3 1WZ
    Tel: 0845 366 0071


    Equifax Ltd: Customer Service Centre, P O Box 10036, Leicester, LE3 4FS
    Tel: 0800 014 2955


    Kind Regards
    Neil
    Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen
  • dlites
    dlites Posts: 18 Forumite
    Part of the Furniture Combo Breaker
    Brilliant thank you, can this be emailed or does it have to be posted
  • Experian_company_representative
    Experian_company_representative Posts: 2,134 Organisation Representative
    Part of the Furniture Combo Breaker
    Hi Dlites,


    You can email it to us, our full contact details are here


    http://www.experian.co.uk/contact-us/index.html


    Kind regards
    Neil
    Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Stuart Storey & Joe Standen
  • dlites
    dlites Posts: 18 Forumite
    Part of the Furniture Combo Breaker
    brilliant thanks will i get confirmation when it is done or will i have to pay and request for a another credit report. thanks
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