Faulty Product

moneysaverlou

Hi,
My mum bought a present for my son for Christmas but as she lives far from us she only gave it to him a couple of days ago. when he opened it, it was broken. The only receipt she had was her debit card part of the receipt. Yesterday I took it back to the shop and explained what had happened. The manager said I could exchange it for a similar product as they didn't have the exact one in stock but as the original had been in the sale since it was purchased (reduced from £15 to £7) I would have to pay the difference. Is this correct?
Thanks.

neilmcl

You're only entitled to, at the most, the value of the goods at the time they were purchased, anything above this would be betterment. Ask for a refund and go elsewhere.

moneysaverlou

They weren't offering me the full value from when it was purchased, only the sale price it had been at since. I didn't have the receipt but I did have the debit card receipt.

neilmcl

moneysaverlou wrote: »

They weren't offering me the full value from when it was purchased, only the sale price it had been at since. I didn't have the receipt but I did have the debit card receipt.

Sorry, I misread. They can provide one of three remedies, repair, replacement or refund. If they won't repair and wont give you the replacement then they have no choice to offer a refund of the full amount paid (minus an amount for usage).

Remind them that this is not a change of mind return but a faulty item and your statutory rights gives you the option of a suitable replacement (without you having to pay any extra) and if this isn't available a full refund or repair in this instance.

moneysaverlou

Even if the item has since been in the sale and I can't prove I didn't get it in the sale ( which is what she said)?

agrinnall

The OP isn't entitled to anything as she wasn't the purchaser. Either accept what the retailer is offering or get your mum to return it for a statutory resolution.

neilmcl

moneysaverlou wrote: »

Even if the item has since been in the sale and I can't prove I didn't get it in the sale ( which is what she said)?

I thought you said you could prove the price it was purchased for, albeit via a debit card receipt?

Agrinall is correct though, you yourself don't have any rights as you were not the consumer so if you want to push it then you mum will need to take it further. Sounds like a lot of hassle for £7 but there is a principle at stake I suppose.