handling phone call from halifax claims handler

rusttorust

Has anyone got any experience or advice on taking a phone call from a Halifax claims handler when you claim for miss selling of a reward account? I'm worried about the call as I'm sure they'll have a load of things in front of them to try and get out of the mis selling. Can you request that they only contact you by email?

Threewheeler

First reaction to your post is. CAUTION. Do not give out personal account details to anyone over the phone, scammers know a surprising amount about you before they phone, Arrange to call back, but call back to Halifax phone number on the bank website to check if call was a valid one. I urge Caution.

tomtontom

rusttorust wrote: »

Has anyone got any experience or advice on taking a phone call from a Halifax claims handler when you claim for miss selling of a reward account? I'm worried about the call as I'm sure they'll have a load of things in front of them to try and get out of the mis selling. Can you request that they only contact you by email?

Just be honest. What are your reasons for complaint?

[Deleted User]

rusttorust wrote: »

I'm sure they'll have a load of things in front of them to try and get out of the mis selling.

I'm sure they won't.

Tell them the truth and don't make stuff up.

[Deleted User]

rusttorust wrote: »

I'm worried about the call as I'm sure they'll have a load of things in front of them to try and get out of the mis selling.

This is just paranoia. Either answer the questions truthfully and expect a fair result based on your answers. or just refuse to speak to them and rely on their investigation to give the same result.

dunstonh

Can you request that they only contact you by email?

Can you imagine the questioning going back and forth and each response going into the work queue and taking 2 or so weeks for each email to be allocated. Crazy.

I'm worried about the call as I'm sure they'll have a load of things in front of them to try and get out of the mis selling.

If you have decent reasons for complaint that can be seen to be correct then you have nothing to fear. If you are trying it on and have no real grounds for complaint then you may find it harder. Honesty is best.