Motor home hire gone bad

unholyangel

BykerSands wrote: »

For a vehicle hired in August 2015?

I wasn't saying the CRA applies here (else why would I also list SoGA and supply of goods and services act), I was listing the acts which have the necessary provisions that entitles the consumer to ask for a reduction in price rather than a refund.

Ectophile

houdini1976 wrote: »

I have no idea, i would assume that is for the hire company to follow up, it wasnt my breakdown service it was the hire companies.

So the RAC were acting as agents for the hire company when they crashed the motorhome. The damage therefore was nothing to do with you. It should be between the hirers and the RAC to argue it out.

susancs

arcon5 wrote: »

Pay what you agree you owe then write your dispute to the agency and ignore further threats until they send court papers - if they ever do!

I agree with this. You could send them a letter with cheque stating that you are paying the remaning hire fee and excess petrol used, but have taken off the £50 they have agreed as a reduction for you cleaning the dirty shower and having to put up with a cracked window and a faulty cupboard door. Plus have further taken off your deposit of £100 and the £160 damage waiver, as you did not cause any extra damage to the vehicle during your period of hire. As the additional damage during the hire was caused by agents commisioned by the hire company, then put something along the lines of "may I respecfully sugguest that you take the matter of the collision damage with RAC directly as the damage occured when they were acting as your agents whilst repairing your vehicle".