Faulty furniture. Help!

Kez:)

This is my first post so I hope it's ok. Any advice would be great. Thanks in advance.

My husband and I purchased a large amount of furniture from Barker and stone house when we moved into our new home.

Unfortunately when our furniture arrived 12 weeks later it was incorrect and faulty.
A chair was in the wrong colour, a pillow was marked and three dinning chairs were damaged and did not match the other three.

I reported it immediately to customer services, who agreed to reorder the Arm chair, replace the pillow and send someone out to inspect the dinning chairs. We were told delivery would be another 12 weeks.

8 weeks later I rang to chase up the delivery date to be told the replacement chair had not been ordered due to miscommunication between the store and their customer services. We are now told it will be another 15 week wait.
So several phone calls, photos and going forwards and backwards between the store and their customer service department.

We are now hoping that six months after our initial order our furniture will be right. This will be around march 2016.

My question is 'am I I titled to compensation? And if so what is reasonable?'

Thanks

dj1471

There is no entitlement to compensation for inconvenience.

If you've incurred losses due to the seller's breach of contract (e.g. you had to hire furniture) then you can seek to recover these.

Under the SOGA you can also ask for a reduction in the purchase price, since the retailer has failed to resolve the problem in a reasonable time.

Once you have what you originally ordered write a letter of complaint outlining what it is you want and quoting the applicable sections of the Sale of Goods Act. You have to reach an agreement with the retailer as to what is reasonable. If they don't offer something acceptable send a letter before action and follow the small claims route.