Bank Have "No record of charges"

[Deleted User]

OP might be better posting on the Debt Free Wannabe board.

The Bank are only ever going to temporarily suspend fees and/or refund some fees. However, this won't solve the underlying problem of being unemployed and unable to pay off the Overdraft.

I recommend the OP's "friend" should also make an appointment to attend the local Citizen's Advice Bureau for confidential debt help and advice.

bottleandahalf

dunstonh wrote: »

That is something that no person has reported on as being an outcome they have had. However, a refund of some charges would go some way to reduce the debt.



They may suspend for a period of time but typically its 3-6 months ahead only. Then back to charging again.

Ok, not for them to write it off, but to refund or suspend some of the fees incurred. Surely if they have taken about £1500 in fees/ charges from benefits payments over 5 years, they might refund some of the£1500 to pay off the overdraft? (I know it is banks we're talking about right enough).

And yes it is for a "friend". Why would I come on to a forum where nobody knows me and create a fictional friend?

dunstonh

Surely if they have taken about £1500 in fees/ charges from benefits payments over 5 years, they might refund some of the£1500 to pay off the overdraft? (I know it is banks we're talking about right enough).

If you pay for a service that is used, then why should there be a refund?

Should I ask my gardener for some money back as I have paid him so much over the years. Or the milkman. Or perhaps pop to Tesco and ask them for money back too.

The banks are allowed to charge for services. Any refund on their part is purely goodwill.

And yes it is for a "friend". Why would I come on to a forum where nobody knows me and create a fictional friend?

If you hang round long enough you will see "a friend" which is clearly the individual. Probably embarrassment in some cases. You also see people paranoid about the internet. Some even create multiple logins to ask questions.

bottleandahalf

Which is why I did said they might refund some of the £1500? As a goodwill gesture. Haha.
I have suggested that he switch to Nationwide and use the £100 switch plus one year of no 'fees' to pay off his overdraft, but he is a bit weary as there is no Nationwide branch in our town.
I am doing this for him as it is related to my degree studies of Social Policy and would like to have a bit of experience of trying to assist those who have fallen into a trap of debt/ poverty due to these fees.

[Deleted User]

Well, you're unlikely to help your friend with the suggestions you have made to him/her or the exaggerated expectation of complete refund. How is he going to be eligible for a fee free account with another bank if he/she is unemployed? There has to be a regular minimum income for the account you mention…

He/she needs some professional debt help, not a student using his plight as an educational project...

magpiecottage

bottleandahalf wrote: »

he is a bit weary as there is no Nationwide branch in our town./QUOTE]
Did he have to walk to the branch in the next town? Is that why he is so tired?