We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Juice Plus Company
Options

Callum16
Posts: 4 Newbie
Hello everyone,
I was recently lured into signing up for the Juice Plus deal by one of the local reps near me. He explained it was 90 pounds per month and I would receive a shipment of the product. After 4 days my shipment came and the money came out for the shipment. After using it for a month I decided not continue with the product and wanted to cease any more payments.
Contacting the juice plus customer care number was no help at all, I was waiting a good 30 minutes and eventually decided to hang up. I completed an online form and waited for a reply to which I never received.
After many attempts and waiting next month came and I noticed a charge of 90 pounds again from juice plus. I quickly checked my active direct debits to find nothing listed for juice plus. I called the bank and explained but they was unable to reverse the charge as I did not speak to the company first.
After repeated attempts to get through to juice plus and having none of my emails responded back to. I finally had enough and told the bank to block any more charges which they did.
4 weeks after the block had been put on I receive my first email back (surprise surprise) from them telling me they were challenged. I replied back telling them I've been trying to get in contact to cancel and that I don't want any more shipments.
I received no further emails again from them till I called up 2 weeks after and finally managed to speak to a customer adviser who told me I owed 180 pounds for the remaining balance. As you can imagine I was livid and told her that the billing error was on her side as I've been unable to get through and that her company have been ignoring my emails to cancel.
Offering no help at all the agent told me to send another email and she would send the bank details to pay the remainder of the balance to stop shipments. As requested I sent another email.
I waited a further 2 weeks till today I finally had enough and told them that I am not paying now. They have messed me around for months and then when They ask for payment using a transfer they provide no details.
Prior to all this they have not once informed me that my account was in red.
What are my rights with this? do I need to pay and is there an ombudsman I can take this too?
PS: New here so sorry If I've posted in wrong area.
Regards,
Callum
I was recently lured into signing up for the Juice Plus deal by one of the local reps near me. He explained it was 90 pounds per month and I would receive a shipment of the product. After 4 days my shipment came and the money came out for the shipment. After using it for a month I decided not continue with the product and wanted to cease any more payments.
Contacting the juice plus customer care number was no help at all, I was waiting a good 30 minutes and eventually decided to hang up. I completed an online form and waited for a reply to which I never received.
After many attempts and waiting next month came and I noticed a charge of 90 pounds again from juice plus. I quickly checked my active direct debits to find nothing listed for juice plus. I called the bank and explained but they was unable to reverse the charge as I did not speak to the company first.
After repeated attempts to get through to juice plus and having none of my emails responded back to. I finally had enough and told the bank to block any more charges which they did.
4 weeks after the block had been put on I receive my first email back (surprise surprise) from them telling me they were challenged. I replied back telling them I've been trying to get in contact to cancel and that I don't want any more shipments.
I received no further emails again from them till I called up 2 weeks after and finally managed to speak to a customer adviser who told me I owed 180 pounds for the remaining balance. As you can imagine I was livid and told her that the billing error was on her side as I've been unable to get through and that her company have been ignoring my emails to cancel.
Offering no help at all the agent told me to send another email and she would send the bank details to pay the remainder of the balance to stop shipments. As requested I sent another email.
I waited a further 2 weeks till today I finally had enough and told them that I am not paying now. They have messed me around for months and then when They ask for payment using a transfer they provide no details.
Prior to all this they have not once informed me that my account was in red.
What are my rights with this? do I need to pay and is there an ombudsman I can take this too?
PS: New here so sorry If I've posted in wrong area.
Regards,
Callum
0
Comments
-
If you cancelled the DD (only you can do that, not the payee) and the bank activated it again without your authorisation, then they are obliged to refund you immediately-there is no requirement under the DD guarantee for you to contact the other party.
Was this definitely set up as a DD, and not a CPA on your debit card though?No free lunch, and no free laptop0 -
Hi Macman,
I believe it was with the actual card number not a DD, as when I looked under DD I could not find anything listed for Juice Plus.0 -
How much of the product did you receive? I.e. did you receive 3 months worth in one shipment, three shipments of one month's supply or only the initial shipment?"Beautiful young people are accidents of nature, But beautiful old people are works of art."
-- Eleanor Roosevelt0 -
Hi,
According to Juice Plus its a 4 month supply. (This was never made clear to me by the agent or anyone else, I thought it was only a month supply hence why I paid the month and I thought that was it).0 -
So it'a a 4 month minimum term contract?
If payment was taken under a CPA then you can't claim under the DD guarantee.No free lunch, and no free laptop0 -
The thing which really concerns me is they discused my details with the agent and informed him if I didn't pay the shipment balance it would be taken to a collection angency, but have not sent me any mail to inform me of such, Doesn't this breach Data Protection?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards