I'm I entitled to reject for a full refund?

Leo2020

I am very familiar with the SOGA however my knowledge of he Consumer Rights Act is limited. I have skim read but with two young children I thought it would be quicker to check on here that I am right in my thinking.

Toy iron/ironing board set bought from Amazon for a Xmas present. Purchased 24/11/2015 delivered on 26/11/2015. Purchase price £35.89.

We decided to let our eldest have one present early for being a good boy so he actually opened it 14/12/2015, notified seller on 15/12/2015 that the iron was faulty - it worked for a couple of hours and then stopped making noises, I requested a replacement iron rather than replacing the whole thing. They responded on 15/12/2015 to say that Smoby (the manufacturer) would send a replacement iron.

I have still not received the replacement iron I chased them up and received a response that they will chase the manufacturer and get back to me, this was on the 15/01/2015.

I have now decided to notify them that they have another 10 working days to send a replacement iron otherwise I will send the whole toy back for a full refund. I have advised them that under the Consumer Rights Act a remedy has to be provided within a reasonable amount of time and that I have already waited over 28 days. Is my understanding correct that if they don't send a replacement within a reasonable amount of time I can request a refund? Plus should I be entitled to a full refund? My understanding is that as it was only used for a few hours I would be entitled to a full refund.

Caz3121

Was it purchased directly from Amazon or a Marketplace seller?

neilmcl

Yes, you should be entitled to a full refund as the seller was notified of the fault within 30 days, on the proviso that it is a fault rather than wear & tear or misuse.

Leo2020

Marketplace seller.

Don't think it was misuse, he did nothing with it that I think would have damaged it. It was only used for a few hours before the sound stopped working so don't think it was fair wear and tear - I would expect a kids toy to last more than a few hours before wearing out unless it was cheap Poundland rubbish.

theonlywayisup

Just a thought, did you try replacing any batteries?

Leo2020

Yes I changed the batteries same result - it lights up but no sound.

wealdroam

Leo2020 wrote: »

I am very familiar with the SOGA however my knowledge of he Consumer Rights Act is limited. I have skim read but with two young children I thought it would be quicker to check on here that I am right in my thinking.

Toy iron/ironing board set bought from Amazon for a Xmas present. Purchased 24/11/2015 delivered on 26/11/2015. Purchase price £35.89.

We decided to let our eldest have one present early for being a good boy so he actually opened it 14/12/2015, notified seller on 15/12/2015 that the iron was faulty - it worked for a couple of hours and then stopped making noises, I requested a replacement iron rather than replacing the whole thing. They responded on 15/12/2015 to say that Smoby (the manufacturer) would send a replacement iron.

I have still not received the replacement iron I chased them up and received a response that they will chase the manufacturer and get back to me, this was on the 15/01/2015.

I have now decided to notify them that they have another 10 working days to send a replacement iron otherwise I will send the whole toy back for a full refund. I have advised them that under the Consumer Rights Act a remedy has to be provided within a reasonable amount of time and that I have already waited over 28 days. Is my understanding correct that if they don't send a replacement within a reasonable amount of time I can request a refund? Plus should I be entitled to a full refund? My understanding is that as it was only used for a few hours I would be entitled to a full refund.

You would've had a better response if you had used Amazon's returns process.
Go to Your Account -> Your orders
Then chose the item you want to return.
Answer the question 'Why are you returning this' by selecting 'Defective/Does not work properly' from the dropdown list.

Leo2020

I did go through amazon's return process but I requested just a replacement iron. All communications has been through Amazon using the process described above.

DCFC79

Can you return it and buy another or has the price gone up since before christmas.

Leo2020

I think I can still buy at same price. I didn't want to have to send the whole lot back because it was more faff than if just a new iron could be sent. Of course if I can't get a replacement iron then I will have to send it all back. I did also ask if the seller would give a partial refund to cover the cost of buying another iron but he just ignored this request.

POPPYOSCAR

Have you tried Amazon Live Chat?


They are usually very good at sorting out returns etc.