advice please.

thegirlsmum

i haven't sold too many items on ebay, they have been mainly the odd things like shoes/coats that are no longer required.

i sold a pair of boots, posted them on 9.1.16 and got proof of posting. didn't do sign for facility because i thought the added price might put people off. anyway, buyer (with a feedback of 3) says that they have not arrived.

I know there's no way to prove that he def has received them but is there any way i can find out where they have got to?

[Deleted User]

You can raise it with Royal Mail, but I believe you have to wait for 15 days. The compensation amount is limited with normal postage and you may receive anything due in stamps, not cash. From experience, if the buyer says they haven't received the item, eBay is likely to side with the buyer unless you can prove delivery ....

RFW

Sleazy wrote: »

From experience, if the buyer says they haven't received the item, eBay is likely to side with the buyer unless you can prove delivery ....

Ebay will decide in the buyer's favour with no proof of delivery.
I'd ask the buyer to enquire with his local office that holds mail, they may be holding it and either haven't left a note or the buyer has missed it. After that, the only option is to refund.

forgotmyname

You need to balance the cost of a buyer paying less or a buyer claiming iten not received and you losing the goods and money.

theonlywayisup

thegirlsmum wrote: »

i haven't sold too many items on ebay, they have been mainly the odd things like shoes/coats that are no longer required.

i sold a pair of boots, posted them on 9.1.16 and got proof of posting. didn't do sign for facility because i thought the added price might put people off. anyway, buyer (with a feedback of 3) says that they have not arrived.

I know there's no way to prove that he def has received them but is there any way i can find out where they have got to?

Have a read of the postage sticky. You may also gain a bit from looking at low cost carriers like Hermes.

F&L

Items like clothing can often not fit so I would always put that returns are accepted (you may already do this). Many private sellers state "no returns accepted" which seems to increase the likelihood of problems. MyHermes are a low cost alternative to the Royal Mail and offer a tracked service for a competitive cost. Tracked mail is for your protection not the buyers.

Chrishazle

How many listing have you seen on Ebay where the seller states "I always use signed for delivery due to the number of INR claims! Signed for only adds a small amount to postage cost, and saving just 1 INR claim pays for it many times over.

mrcol1000

Personally, I don't worry. I have left a couple of well deserved negatives in the past year. But it is a small number compared to the positives I have left. I have never been blocked when trying to place a bid.

If you read this board regularly then you realise some sellers will block you for daring to ask a question about the item, so why worry? Most sellers don't check out the feedback buyers have left for others. Most of the time they won't even know your username until you have brought something.

theonlywayisup

Chrishazle wrote: »

Signed for only adds a small amount to postage cost, and saving just 1 INR claim pays for it many times over.

Conversely, let's say 10 parcels a week with £1.10 added to each is a £11 additional postage.

Not all 10 would be INR claimants.

More cost effective to keep the £11 each week and deal with INR as and when.

Certificate of posting will cover you for up to £20 if your parcel isn't delivered.

soolin

theonlywayisup wrote: »

Conversely, let's say 10 parcels a week with £1.10 added to each is a £11 additional postage.

Not all 10 would be INR claimants.

More cost effective to keep the £11 each week and deal with INR as and when.

Certificate of posting will cover you for up to £20 if your parcel isn't delivered.

I completely agree. £1.10 for signed for which is no good for paypal anyway as in many areas it never updates to delivered, is far too expensive for the small amount of losses I have. I'd rather keep the £1.10 myself.

thegirlsmum

well guess what? they only turned up!! seems his post office had them. restores my faith. i think it was because i sell very little that i panicked.