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HomeServe - returning customer beware!
arcade321
Posts: 3 Newbie
I've cancelled my HomeServe cover as they've hiked the price after the first year. No surprise there as it was an introductory offer, but I subsequently asked them a week later if I return at a later date (say after a year with another company), will I get an introductory offer again?
They pretty much said - No, new customers only. In the literal sense! Can they do this? How come I can walk away from other companies and rejoin with introductory offers but not HomeServe? I find this bizarre, even more so, as the original agent that dealt with me cancellation said I COULD rejoin at introductory offers at a later date.
They pretty much said - No, new customers only. In the literal sense! Can they do this? How come I can walk away from other companies and rejoin with introductory offers but not HomeServe? I find this bizarre, even more so, as the original agent that dealt with me cancellation said I COULD rejoin at introductory offers at a later date.
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Comments
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I've cancelled my HomeServe cover as they've hiked the price after the first year. No surprise there as it was an introductory offer, but I subsequently asked them a week later if I return at a later date (say after a year with another company), will I get an introductory offer again?
They pretty much said - No, new customers only. In the literal sense! Can they do this? How come I can walk away from other companies and rejoin with introductory offers but not HomeServe? I find this bizarre, even more so, as the original agent that dealt with me cancellation said I COULD rejoin at introductory offers at a later date.
Of course they can. They can put whatever terms on their discounts they want.0 -
marliepanda wrote: »Of course they can. They can put whatever terms on their discounts they want.
Shame. First time I've ever come across such a condition. I've rejoined other companies in the past and always got introductory offers.0 -
So self-insure and save yourself some money. Rejoin in a year, if you must.No free lunch, and no free laptop
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