samsung smart tv

warriors1234

hello just wondering if anyone can help we bought a samsung 48in smart tv from currys in may 2014 payed 699.00 for it but the tv stopped working last week no picture it had 12 months guarantee which has ran out we went back to currys who told us get on to samsung which we did but the say we have to pay for repairs we have found out it is the screen which has gone by a good tv engineer and currys should either replace or provide a replacement tv can you tell me what my rights are and where to go from here as we come to a blank surely with a screen it should last longer than this many thanks

Fightsback

Best ask in consumer rights section of forum.

[Deleted User]

Let that be a lesson to anyone reading this. Do not buy a TV from Curry's..JL and Richer Sounds give a 5 year and 6 year warranty on all TVs respectively.

Curry's have notoriously bad CS.

wilsonjack10

Think as the warranty has expired, then it doesn't have to be repaired for free. The 12 month period is the time frame for this.

marcarm

wilsonjack10 wrote: »

Think as the warranty has expired, then it doesn't have to be repaired for free. The 12 month period is the time frame for this.

It does if the fault can be proved as inherent and there st the time of purchase

mac.d

Deleted_User wrote: »

Let that be a lesson to anyone reading this. Do not buy a TV from Curry's..JL and Richer Sounds give a 5 year and 6 year warranty on all TVs respectively.

Not had to use either John Lewis or Richer Sounds five-year warranty on a TV as yet, but just to echo this sentiment. Particularly as John Lewis will quite often price match with other retailers.

Samsung's manufacturers warranty is only 1 year, and beyond this (I think but please post in the consumer rights section of the forum for better feedback), all you can do is quote the Sale of Goods Act (Consumer Rights Act is only for items bought after October 2015) to Curry's and complain that the TV is not fit for purpose as it clearly should have worked for longer than it has.

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/