RBS Royalties

BFPOdweller

I have been a RBS bank customer for over 30 years and have held a Royalties Account for over 15 years. During the past 15 years we have been serving overseas at a BFPO address - in fact we upgraded to a royalties account whilst at a BFPO address after an interview with the bank manager who advised us to do so,

However, last week we received a letter advising us that the bank have discovered we are residing outside UK and as such cannot take advantage of the majority of benefits from a royalties account and will be placing us back onto a normal bank account.

My question is, the bank have always been fully aware that we reside at a BFPO address as we keep our address up-to-date with them. They are well aware of what a BFPO address means as they have a 'forces' section which we deal with. They advised us to upgrade to a royalties account, knowing that we couldn't take advantage of the benefits and we paid £12 per month for this account. As such, can we request that the bank refunds the monthly fee we have paid for the last 15 years?

stclair

Yes totally raise a complaint and request a refund of the fees paid.

Put it in writing and send them the letter you have received with it.

knack92

Have you never used any of the benefits of the account?