Faulty goods!

Misstamimi

Hello,
Just looking for some advice, thank you in advance for reading
Bought Cyberpower PC from PC world end of August 2015. Worked for a month, would not turn on, returned to PC world, power supply issue sent for repair to cyberpower.
Received back one week later, worked for two days, power supply unit failed to work again, would not switch on. Returned for another repair, two weeks later received back. So now it was November, worked well until January 14th power supply shot out sparks smelt of burning and has visible burn/scorch marks inside case, components damaged.
Asked PC world for a refund, goods obviously faulty, fire hazard, risk of shock. They say to call Cyberpower, Cyberpower will repair it allegedly. I do not want the same type of power supply, it's obviously dangerous. PC world will only authorise a repair. I'm sorry but it's been "repaired" twice and now has exploded, next time it could burn down my house or worse.
Am i entitled to a refund?
And from whom?

TLDR: Bought pc, Power supply issues, repaired x2. Just over a month later Power supply shoots sparks small flames and burns components. Pc world refuse to refund, cyberpower will only replace with same power supply model!!!!:mad::mad::mad::mad:

AJXX

How did you pay? Credit Card?

PC world can repair, refund or replace - remember that any refund could be minus fair usage, so you may not get all of your money back and this decision is usually entirely up to the retailer (PC World).

SOGA allows a certain amount of time for you to reject the goods for a full refund, however I'd say that time has passed now.

Have a read up on SOGA: http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

Misstamimi

Paid by debit card online, to be honest I wouldn't mind a refund with a fair amount taken off, I just don't feel the product is safe to be in the house especially with children if it's likely to explode or catch fire during use.
I tried to explain to them my hesitation to have it repaired again as it's gone from not working correctly to dangerous.
Do i have any rights to insist on a refund?
Thanks

AJXX

Someone else will likely be along shortly to advise, although my understanding of SOGA is repair, replace or refund at the discretion of the seller - you can "ask" for a particular option but you can't force them into something which is disproportionately costly (i.e. a refund over a repair).

I'm not familiar with Cyberpower but perhaps you could contact them directly (rather than go through PC world) and express your concerns with them. From a quick look on their website they seem to be PC builders, so perhaps they can swap the PSU for another model entirely?

You could always go down the route of drafting a formal complaint to PC world, stating you believe the computer is not for purpose under the Sales of Goods act - however PC world are not known for their sympathy or good customer service I'm afraid.

See http://www.moneysavingexpert.com/shopping/how-to-complain

Proving a fault later on

When goods are faulty, if you try to return them within six months then the shop has to prove they weren't faulty when you bought them.

What to expect: You can ask for either a repair or replacement, though the retailer can say no if it's impossible to carry out or the cost of your choice is much higher than them for the alternative.

If the item is still dodgy after just one attempt at a repair or replacement, the repair or replacement isn’t possible or it hasn’t been carried out quickly enough, you’re then entitled to ask for a partial refund. Within the first six months this could be the full amount.

Bought something prior to 1 Oct 2015? You're able to choose repair, replacement or a partial refund. Whether to ask for a repair or replacement is your choice. Yet the retailer could say no if the cost of repair or replacement is too high and they could instead offer compensation; usually a partial refund or credit note.

unholyangel

AJXX's understanding is correct.

The only stipulation is that any repair/replacement should be carried out within a reasonable time and without causing significant inconvenience.

OP things like this can be shocking (no pun intended) but really, any electrical item in your home has the same potential for damage. Its one of the risks we are constantly taking without actually realising it because we have become so used to/dependent on electrical items.

Get a decent surge protection extension if you haven't already.

Perhaps also look for reviews of cyberpower - if its a build problem (either with the building or components used) i'd expect dozens of customers to have the same type of complaints.

Zandoni

What make of power supply are they using?

Misstamimi

Hey all, thanks for your replies!
Went back last night and quoted statutory rights and faulty goods and the manager gave us a full refund! Amazing what a bit of knowledge can do so thank you for the links!
The computer was plugged in a surge protecting extension cord that only had itself and the screen plugged in.
Power supply unit was ATX 500W.
Hope that answers any questions and hopefully people who see this may think twice about cyberpower and their shoddy PSU's!

:beer:

JJ_Egan

ATX 500W

Thats just the type for desktop PCs not the make .
At a guess the PC World version has a low end PSU .