We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

House of Fraser mastercard con?

Options
I recently took out the House of Fraser Mastercard (HOF) because they had a good deal for some furniture i wanted if i took out the card and i thought getting points on my day to day shopping is better than nothing.

Anyway i go to check my points balance today and it says 68 points...it should be 178 from HOF alone and about 260 from other shops too already... so I phoned up the call centre and the woman on the phone couldnt even add up the correct points...it has now been refered to back office. I don't see what is so hard about adding points to my account.

Was wondering if anyone else has this issue and was is sorted out? Otherwise i'll just cut the card up.

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.