Claim problem

Mexas

I had an accident 11months ago, my fault which is accepted. My renewal has just come through and it looks like there are 2 claims for the same accident, is this normal? one for the driver and one for the passenger (whiplash).

Obviously this is affecting my renewal price which has gone up massively as they have knocked my NCD down to 4 years even though it was protected.

I've done a search and cant find anything similar, so assuming it must be an error?

McKneff

Are you sure it was protected ?


I would ring the and clarify.

Mexas

McKneff wrote: »

Are you sure it was protected ?


I would ring the and clarify.

Yeah 100% protected, its with Axa Car Insurance.

The problem seems to be that they are trying to push two claims against the same accident/incident, I'm sure that's not how it works otherwise what would be the point in protecting?

I've just spoke to them and they are looking in to it. The guy i spoke to sounded a bit confused tbh.

rs65

Mexas wrote: »

so assuming it must be an error?

Sounds like it. One accident - one claim.


I'll bet that your phone call will prompt them to sort it.

forgotmyname

How many years no claims did you have? Any other claims in the last 2 years?

Mexas

10 years, no other claims. There was another Accident (Non fault) but no damage so didn't claim. I was rear ended but at very slow speed.

rs65

Mexas wrote: »

10 years, no other claims. There was another Accident (Non fault) but no damage so didn't claim. I was rear ended but at very slow speed.

Did you inform your insurers of this?

Mexas

rs65 wrote: »

Did you inform your insurers of this?

Yes and its on the renewal.