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Site selling item for £0

I purchased it, and they have promptly cancelled my order. I have put in other orders for items that have cost, can I just cancel these in the same manner?

What are the rules around this? Do they not have to honor the sale as this is the advertised price?
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Comments

  • which site is it? but i would say they have to honor it

    Obsessed with GAZZA

    LOVING Harry Harry HurriKANE COYS
  • savemoney
    savemoney Posts: 18,125 Forumite
    Part of the Furniture 10,000 Posts
    edited 12 January 2016 at 11:07AM
    Is this Amazon offer

    https://forums.moneysavingexpert.com/discussion/5390607

    usually if you order something a retailer wont say the order accepted until despatch

    This needs to be in consumer forum not voucher forum really
  • glentoran99
    glentoran99 Posts: 5,825 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Debt-free and Proud!
    no they don't have to honour it as its clearly a mistake
  • It's a lamp on made . com (I can't post URL as I haven't posted enough).

    They just cancelled the order without any explanation! Just interested in the legals really. Don't really like the lamp.
  • bajungo wrote: »
    It's a lamp on made . com (I can't post URL as I haven't posted enough).

    They just cancelled the order without any explanation! Just interested in the legals really. Don't really like the lamp.

    Don't like the lamp but seeing as you believe it was foc you would try and get it then when they realise the error you want to complain to, Seriously it is an error so time to move on and either buy or not buy, Quite simple really.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's a disgrace, how dare they refuse to give you their goods for free.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    Short answer - yes they probably can just cancel.

    Longer answer - it depends on what the T&Cs of the contract of sale specify in terms of when a contract is deemed binding. In almost all cases the contract is binding once a delivery notification is issued. In effect, for online sales, no contract is binding until a human has had the opportunity to review the order request (the "offer to treat").
  • tomtontom
    tomtontom Posts: 7,929 Forumite
    bajungo wrote: »
    It's a lamp on made . com (I can't post URL as I haven't posted enough).

    They just cancelled the order without any explanation! Just interested in the legals really. Don't really like the lamp.

    Do you require an explanation for why they are cancelling an order priced at £0.00?
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    bod1467 wrote: »
    Short answer - yes they probably can just cancel.

    Longer answer - it depends on what the T&Cs of the contract of sale specify in terms of when a contract is deemed binding. In almost all cases the contract is binding once a delivery notification is issued. In effect, for online sales, no contract is binding until a human has had the opportunity to review the order request (the "offer to treat").

    Usually thats correct. However on top of offer & acceptance, a valid contract also needs consideration. There is none provided in this instance so no legally binding contract can be formed - even with acceptance.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • forgotmyname
    forgotmyname Posts: 33,048 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    No contract formed until you pay for it :)
    Censorship Reigns Supreme in Troll City...

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