Renting - noise issues

penelope26

As well as being a lanLord, I am also a tenant as I've had to move for work. I've lived above a beaut salon for a few years now with no issues...until recently. On occasion the music has been so loud from the salon that I can here the track word for word in my living room. I mentioned it to them over the Xmas period on one particular day as I wasn't sure if they knew just how loud it was. I was told they hold children's parties every so often and they have a business to run. It's happened twice since then with this sat being the worst. We both rent from the same agency so I phoned them and they suguested if it persists to call the council. As it went on for some time I sent them a Facebook message in the hope they'd tone it dowe and told them the agency had suggested reporting the issue but that I'd rather not go down that route and sort it amicably. I got a response today saying they'd spoken to the council and were informed that because it isn't everyday and the noise in within working hours (9am-8pm) that there is no issue.

Is this right? do I have no rights at all?

sniggings

all depends on the councils policy, the "recommendation" with a lot of councils is no noise between 11pm-7am, this doesn't mean they can make what ever noise they choose out side of those hours, it still has to e reasonable, this seems to get missed.

Chances are if you rang first they would have worded it to favour you.

You need to find out what the council's policy on noise is and work with that, letters work better than someone that just spouts anything on the phone.

Same with your letting agent,see what their policy on noise is, don't let them away with it.

If all else fails, go to the shop and cause a fuss, they won't want their customers upset and will think twice.

jbainbridge

It would appear they have no interest in sorting it amicably. Speak to the council yourself and make a complaint. At least you don't own the property and so won't have declare a dispute ... you've little to loose by doing this.

macman

I'm not surprised that they ignored you if you made a complaint via a Facebook posting. Write them a letter, send it registered post and they might treat it more seriously as a formal complaint.
As above, check your own lease to see what the rules are on noise, disturbance etc, it may be similar to theirs.

thesaint

Move out to a noise free property.

csgohan4

thesaint wrote: »

Move out to a noise free property.

easier said than done.

When you view properties, it's not always the time the neighbours have their maximum noise levels, unless you plan on trying the property before you rent

Mr_Costcutter

A very difficult and annoying situation for you and I do sympathise. Why not write to the manager of the salon explaining politely how the 'noise problem' is affecting you. Perhaps the manager could inform you as to 'when' the parties will take place and at other times ensure that the music is at a 'reasonable' level? Failing that I would approach the council for advice. Keep a diary noting when the noise is excessive - may help to substantiate your complaint.

thesaint

csgohan4 wrote: »

easier said than done.

Everything is easier said than done.

csgohan4 wrote: »

When you view properties, it's not always the time the neighbours have their maximum noise levels, unless you plan on trying the property before you rent

Most properties have neighbours that are perfectly quiet, so "try before you buy" is not something that is necessary, as it is relatively rare.

marksoton

Renting above commercial property is always a noise risk.That's why some people wouldn't even entertain the thought.

I certainly wouldn't take the salons claim about the council as gospel.

jbainbridge

Go to your council website and search for 'noise' e.g. http://www.cheshirewestandchester.gov.uk/default.aspx?page=3823