Vodafone Broadband

Allan87

I ordered VF broadband but cancelled it within a few hours having found a better deal at TalkTalk. I received an email from VF confirming the cancellation. A couple of weeks later I found my internet not working and after calling both BT (current provider) and TalkTalk we worked out that Vodafone had taken over the line. Vodafone confirmed this when I called them and said they don't know why the cancellation didn't take effect. I had to place a fresh order with TalkTalk (losing the cashback amount via topcashback) which also meant I lost my phone number. All in all I was 3 weeks without a phone line and broadband.

I wrote to VF outlining the situation and asked for compensation for the 3 weeks with no phone line and losing my existing telephone number. They replied with a brief apology but due to business policy they couldn't offer any compensation. Would anyone take it further or is there not much point?

Ectophile

Can you quantify your loss - actual monetary loss, rather than just hassle and inconvenience? If not, then you have nothing to claim.