Fabletics

Cb19944

I am having some serious problems finding out what I need to. Before Christmas I lost the credit card that pays for this and cancelled it and ordered it now I forgot the skip this month will they be able to take It or not I try to cancel everytime this happens but they say I u don't u can have up money back and I do it every time

fermi

http://www.independent.co.uk/money/fabletics-sneaky-subscription-tactics-add-to-online-shoppers-woes-a6919726.html

Angry_Bear

Cb19944 wrote: »

I am having some serious problems finding out what I need to.

Sorry, I'm really struggling to work out the details here ...

Before Christmas I lost the credit card that pays for this and cancelled it

You cancelled the credit card?

and ordered it

You ordered a new credit card? Or something from Fabletics?

now I forgot the skip this month will they be able to take It or not

I'm not sure what this question is - are you asking if Fabletics will be able to charge you for an order even though they only have details for a cancelled credit card?

I try to cancel everytime this happens but they say I u don't u can have up money back and I do it every time

Sorry, I don't understand. I think you're saying that every month Fabletics takes money from your card and every time you call them to cancel and they say you can't?
I suggest you call Fabletics and ask them what you need to do to cancel your subscription. Meanwhile, call your bank and tell them to cancel any "Continuous Payment Authority" to Fabletics (cancelling the card isn't always enough).
Make sure you then follow through with whatever action Fabletics tell you you have to do to cancel your subscription (so they can't try to charge you penalties). And once you're sure they've stopped charging you, start complaining - in writing!

jenniewb

OP you can cancel the subscription totally (so that you don't need to keep declining each month manually) by logging in to the site and cancelling rather than cancelling via the card (which I'd advise doing as well, but initially its better to cancel the subscription with the people providing the service first.


You can also call them. I've been a member of Fabletics after buying from them months ago and have cancelled each month since which as long as you remember isn't hard to do (it's literally one click after you have logged in and is on the head of the first page you see). I can cancel the whole thing if I want to and might do at a later date but as far as being sneaky, I can't really agree with the reports in the papers because they do make it obvious even before you sign up what they are selling and that there is a subscription and that you can cancel and how.


If you cancel the service on your card alone it doesn't mean you've cancelled the service- your card provider are not providing the work-out gear, the website people are.


If you find you've been caught out and charged for a month because you didn't cancel in time then the best you can do is ask for a good-will gesture of a refund or order and try to sell on what you've bought. If you don't want to buy anything then from what I understand they keep the payment and add it as a credit to your account meaning that you can use it as a payment for a future outfit to the same value.


I'm not so sure how the ins and outs work as I don't work for them, but being someone who normally only buys from Ebay and other "normal" retailers I have to say I wasn't so confused by how Fabletics works and had no issues either when I did need to call them to exchange after initially ordering the wrong size. I'd suggest calling them if you don't feel confident using their website.