EON HIU Tariff Query

footyguy

DistrictHeatcostsmore wrote: »

Allegedly there are doubts into the 'remote meter reading' issue and it could be hiding a dark issue - covering up the customer usage! Maybe the media needs to investigate this problem.

Here is a good reason to allegedly distort the district heating meter readings.

District heating can be efficient and it can also be extremely inefficient.

Let's say you want to hide the usage figures especially during a time when customers hardly use heat - known as heat hot water only in the summer.

Now during the winter people use the heat to warm their homes - it's very very difficult to measure someone's usage but let's say they use 20-25kw per day. However the heat provider will suddenly announce the meter readings are not working so what happens they estimate your daily usage to be 8 units a day. Now the spring warmer weather comes along and the heating rads is no longer required. So basically the only heat required is hot water. Now a normal household with 2 adults should use about 3kWh of energy per day however district Heating may need twice that. Now to distort the figure the unaccounted winter usage is stretched into the summer months because of the unfortunate meter reading failure ;-) so customers end up paying for the space heat of the winter into the summer months. Maybe that's fine for some but it does prevent the customer from assessing their daily usage and realise 6kwh a day to heat hot water is too much!

There is a possible chance that the end product of heat is inefficient by as much as 50%. Such can only be identified during the summer period as winter days uses various heat usage.

Many new planning applications require low carbon heat so developers use dh as the answer. The planners never question the efficiency of the end product so customers use twice as much heat and double their carbon footprint!

I've measured a fitted HIU and the heat loss is huge!

Amazing! customers cannot work it out nor can the media.

DH costs twice the price of gas and requires twice as much energy to achieve the same job.

The great Heat robbery of the modern era

Let's see how long it takes for someone to respond to this posting.

Welcome to MSE :hello: :

:cool:

raspberryrippl3

Ours is I think 30p per day.

beborn

markimark1984 wrote: »

The tariff everyone in the apartment block was put on by default was a tariff made for a family. I explained that pretty much all of the residents in the block were either people living on their own or couples, so why on earth is a "Family" tariff the correct one to start people off on. They then explained that there was another tariff, a "low usage" tariff.

This also happened to me.

After complaining, they moved me to Tariff 1 (there are 3 Tariffs numbered 1 to 3) which makes more sense for a 1-bed apartment.

Now I'm paying 27.403p standing charge instead of the original 82.211p but this also means the kWh has almost tripled from an original 5.94p to 15.08p

In summer I'm better off, but now in winter I can see I will be worse off (I just started using the underfloor heating for the first time).

Of course what I have no clue is how efficient is the setup, and if I'm consuming more than I should. I have no references to compare as this is my first apartment with: a) district central heating and b) underfloor heating.

If someone has a similar setup, can they tell me if 12 kWh to heat the (small) living room from ~20.4° to 21°, taking as long as 3 hours is normal?

The heat inertia means after the thermostat turns off the heating at the target temperature of 21°, it still rises till ~21.6°, but the heat loses when cold and not sunny outside are about 1° after 24h which means pretty much every day the heating will turn on again to get back to the target 21° unless sunny and not too cold outside.

With my EON Heating this means if a whole 30-day month using the heating with this parameters, I'm looking at £1.81+VAT per day, a total of £54.3+VAT only in central heating. Add up the hot water, and the standing charge and I'm looking at over £90/month bills.

How does it look?

ontoitarethey

With regards to E.ON Heat usually a customer is provided with three or four tariffs. E.ON may recommend the best Tariff they believe you should use but do your own calculations! Contact the E.ON Heat team via email and ask if you are allowed to change tariff as and when you please. They should say yes because the comparator used is based on a gas tariff that allows a customer to swap.

Also ask for all the tariff rates. you may find the Heat tariff 3 may be best during the winter months but Heat 1 is more beneficial in the summer months when you use less heat. I have not seen this advisory on any of Eons information yet however they claim their heat networks are lowering the cost of heating.

DistrictHeatcostsmore

It would be nice if Martin Lewis could look into this sector because there have been some huge marketing claims and quite honestly many are misleading.

EON Heat claimed "Price Promise Guarantee" that their heat networks would not cost more than alternatives but there is a big catch! Customers with a hot water cylinder are presented with a cost comparator but the alternative gas boiler used is a combi that includes a red pressure vessel and central heating pump - eon is not responsible for such so why is it fair that they use a gas boiler with such items? by misquoting the alternative allows Eon and the Heat Trust to quote a gas boiler that costs more and has a much shorter life span - such means the annual replacement cost is far greater than using a heat-only gas boiler by more than 100%

Also Eon nor the Heat Trust has yet to fair take into account a HIU with delay reacting valves will use far more energy than alternatives. The industry used comparator requests customers enter their annual heat meter usage and that presents an alternative cost. A delay reacting valve increase a customers usage and of course the limited insulation surrounding the HIU has a huge influence not only consumption but the effectiveness of the heat being distributed within the home.

The original postie claimed he was careful using the heat supply but with such effect of a delay reacting valve and the limited insulation surrounding the HIU the heating system will be as poor as an out lawed back boiler dating back the 1980s.

Ask you Heat supplier, ask Eon Heat ask Heat Trust a scheme that is claiming to be protecting customers about the effect of delay reacting valves and the wasteful function of constantly feeding heat into the customers HIU even when they are absent from their home.

District heating or heat networks is sold to the end customer as some eco heating and will not cost more but the conclusion is customers end up using equipment that may be ineffective using more energy than if they used traditional methods and the comparator is clearly on on a fair like for like basis.

System

DistrictHeatcostsmore wrote: »

It would be nice if Martin Lewis could look into this sector because there have been some huge marketing claims and quite honestly many are misleading.

EON Heat claimed "Price Promise Guarantee" that their heat networks would not cost more than alternatives but there is a big catch! Customers with a hot water cylinder are presented with a cost comparator but the alternative gas boiler used is a combi that includes a red pressure vessel and central heating pump - eon is not responsible for such so why is it fair that they use a gas boiler with such items? by misquoting the alternative allows Eon and the Heat Trust to quote a gas boiler that costs more and has a much shorter life span - such means the annual replacement cost is far greater than using a heat-only gas boiler by more than 100%

Also Eon nor the Heat Trust has yet to fair take into account a HIU with delay reacting valves will use far more energy than alternatives. The industry used comparator requests customers enter their annual heat meter usage and that presents an alternative cost. A delay reacting valve increase a customers usage and of course the limited insulation surrounding the HIU has a huge influence not only consumption but the effectiveness of the heat being distributed within the home.

The original postie claimed he was careful using the heat supply but with such effect of a delay reacting valve and the limited insulation surrounding the HIU the heating system will be as poor as an out lawed back boiler dating back the 1980s.

Ask you Heat supplier, ask Eon Heat ask Heat Trust a scheme that is claiming to be protecting customers about the effect of delay reacting valves and the wasteful function of constantly feeding heat into the customers HIU even when they are absent from their home.

District heating or heat networks is sold to the end customer as some eco heating and will not cost more but the conclusion is customers end up using equipment that may be ineffective using more energy than if they used traditional methods and the comparator is clearly on on a fair like for like basis.

I am note sure that ML needs to do anything as there has just been a CMA Investigation into District Heating Schemes:

https://www.which.co.uk/news/2018/05/heat-networks-should-be-regulated-says-cma/

Final Report:

https://www.gov.uk/government/publications/heat-networks-advice-for-customers-and-the-industry/heat-networks-market-study-summary-of-final-report

DistrictHeatcostsmore

The CMA failed to investigate if the data presented in their investigation was in line with what customers actually received! The conclusion failed to directly show the issues - amazing how major parties got away with it.

its very clever how many of the experts in this sector are able to stir a ship away from exposing problems like how 1000s of customers are paying far more than if using traditional methods of heating. Keep boosting your cupboards with heat! Yes thats right many customers are heating their cupboards more so than their hot water. What a waste.

Once you understand the core issues you monitor the “expert” responses and realise many are desperately paddling many problems that got out of control so much it needed a customers protection scheme to pour cold water over customer complaints to avoid an avalche of court cases.

If you are a heat customer save all your heat bills!!!

There is some advice that could reduce customers costs and carbon footprint but that would not only expose customers were misinformed and let down by the many marketing claims.

Streaky_Bacon

Never heard of EON Heat before, but had a quick Google.

Is this the correct product? https://heat.eonenergy.com/

If so, the "Complaints handling procedure" document, does suggest that you can take them to the Ombudsman.

Has something changed?

Mfoster

Hi All,

I’m in the process of purchasing a property with an EON Heat HIU in place for heating and hot water. Eon have provided me with the tariff prices they currently offer but the were unable to answer what the output be of the HIU in KW. Without this it’s difficult to guesstimate what my bills will actually be!

Does anybody have any information on there current usage which may help me?

Best Wishes!

E.ON_Company_Representative:_Helena

Mfoster wrote: »

Hi All,

I’m in the process of purchasing a property with an EON Heat HIU in place for heating and hot water. Eon have provided me with the tariff prices they currently offer but the were unable to answer what the output be of the HIU in KW. Without this it’s difficult to guesstimate what my bills will actually be!

Does anybody have any information on there current usage which may help me?

Best Wishes!

Hi Mfoster and welcome to the forum .

It's really hard to say what your bills will be like, when we don't have any previous usage for you.

Although, if someone has lived there before you, we can look at previous usage to get an idea, but as we know everyone lives differently and has different usage patterns.

One thing I would mention is that we're moving in to the winter, so this is going to be when you use the most.

Have you spoken directly to the Heat Team? I would have a word with them, they can go through size of the property, appliances you will have and any past usage, then you can start to get an idea.

Details for them are on our website.

Helena