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Canceled Flight

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  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Have just read Article 5 (the AUC information gives a link to it!). The relevant provisions apply:

    1. In case of cancellation of a flight, the passengers
    concerned shall:
    (a) be offered assistance by the operating air carrier in accordance
    with Article 8;
    There is no reference to the timing of the cancellation for this provision.
    Then Article 8 states:

    Right to reimbursement or re-routing
    1. Where reference is made to this Article, passengers shall
    be offered the choice between:
    (a) — reimbursement within seven days, by the means
    provided for in Article 7(3), of the full cost of the ticket
    at the price at which it was bought, for the part or
    parts of the journey not made, and for the part or parts
    already made if the flight is no longer serving any
    purpose in relation to the passenger's original travel
    plan, together with, when relevant,
    — a return flight to the first point of departure, at the
    earliest opportunity;
    (b) re-routing, under comparable transport conditions, to their
    final destination at the earliest opportunity; or
    (c) re-routing, under comparable transport conditions, to their
    final destination at a later date at the passenger's convenience,
    subject to availability of seats.
    2. Paragraph 1(a) shall also apply to passengers whose
    flights form part of a package, except for the right to reimbursement
    where such right arises under Directive 90/314/EEC.
    3. When, in the case where a town, city or region is served
    by several airports, an operating air carrier offers a passenger a
    flight to an airport alternative to that for which the booking
    was made, the operating air carrier shall bear the cost of transferring
    the passenger from that alternative airport either to that
    for which the booking was made, or to another close-by destination
    agreed with the passenger.
    The AUC are definitely correct.
    Gone ... or have I?
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