Retailer trying to claw back money

r90_ryy

Hi,


I recently purchased goods(electrical) at a cost of £300. I paid by card, and forgot about the transaction. Now, several months later, the retailer have contacted me saying I owe them more money because they did not charge me the correct amount. Having looked back at my bank statements, they have only taken £40 from my account instead of the £300. My question is, do they have any right to claim back the money as it was their mistake. I am worried because it is now after Christmas and I don't have that money available anymore. The receipt I have has the correct goods with the original price, but the price has a * and a note saying something along the lines of 'reduction included'.


Any advice would be great. Thanks

PCMcGarry

Yes, they have rights you need to pay them

glentoran99

yes you do, you agreed to pay £300 and haven't paid them £300

unholyangel

r90_ryy wrote: »

Hi,


I recently purchased goods(electrical) at a cost of £300. I paid by card, and forgot about the transaction. Now, several months later, the retailer have contacted me saying I owe them more money because they did not charge me the correct amount. Having looked back at my bank statements, they have only taken £40 from my account instead of the £300. My question is, do they have any right to claim back the money as it was their mistake. I am worries because it is now after Christmas and I don't have that money available anymore. The receipt I have has the correct goods with the original price, but the price has a * and a note saying something along the lines of 'reduction included'.


Any advice would be great. Thanks

The payment being taken is completely separate to what was contractually agreed. The contract was xyz item/s in exchange for £300. You have the items, they don't have the £300 (yes its their fault they don't have it but that doesn't change what was agreed).

On the other foot, had you agreed £300 and then discovered they had taken £3000, you'd be entitled to the £2700 back.

You could very well ask them to take it in instalments. But its going to have to be paid to them in one way or another.

r90_ryy

Thanks people