3D Crosstalk/ghosting count as not fit for purpose

lumpaywk

Hello,

I bought a new Sony TV from Currys on boxing day and bought the glasses recommended by the store staff. I have tried everything to remove the 3D crosstalk but it seems that this is an issue with Sony active 3D. This gives me headaches and also compounded by the light flicker from active glasses that was also not explained to me when I asked about the 3D on this TV.

Would this count as "not fit for purpose" as I am now wanting to return the TV so I can buy an LG with passive 3D. Any advice would be amazing.

cono1717

Did they have a demonstration model in the store with the 3D enabled?

lumpaywk

Not in the store, They had the TV on display but not with 3D content.

neilmcl

lumpaywk wrote: »

Hello,

I bought a new Sony TV from Currys on boxing day and bought the glasses recommended by the store staff. I have tried everything to remove the 3D crosstalk but it seems that this is an issue with Sony active 3D. This gives me headaches and also compounded by the light flicker from active glasses that was also not explained to me when I asked about the 3D on this TV.

Would this count as "not fit for purpose" as I am now wanting to return the TV so I can buy an LG with passive 3D. Any advice would be amazing.

Unfortunately crosstalk is an unfortunate and documented characteristic of 3D technology, particularly TV's using active 3D technology. Some manufacturers handle it better than others and some research on your part would have shown this.

Unfortunately this would not likely be classed as a fault.

lumpaywk

This is what i feared.
I had heard of cross-talk but I didn't realise it made it un-watchable as only used passive before. No wander 3D is not being adopted as expected all this does is give me a headache while passive I can watch all day.

MataNui

You have been given the typical currys bad sales advise. I have a 3D TV and love it. In fact i only buy 3D bluray discs (if its available) now. But my TV is a Toshiba 'Passive' 3D one.

I looked at loads of models before i got this one and to be honest didnt see or try a single 'Active' type i could comfortably watch. They are crap and expensive. On some of the sets i saw the glasses cost about £70 each. I have loads of glasses for mine. We pick them up in the cinema for a couple of quid.

Of course places like currys love selling the active ones because they cost a lot more. To be honest its probably this that meant the take up of 3d tv was so poor. Moronic sales staff trying desperately to palm off crap and over priced technology at the expense of a cheaper and better option.

Keep_pedalling

I would stick to watching in 2D, in general 3D TV is not great (I cant stand it personally) and support for it is diminishing (no 3D on Ultra Blue-rat for instance). On a big TV I would take 4k over 3D any day.

lumpaywk

I just wanted to follow up on this in case anyone comes across this thread looking for answers to this same issue. First of all emailing Currys does not work they ignore you just phone them and wait on hold for ever and then they will tell you to take it to the store.

At this point the guy in the store phones them and waits for an age (over an hour so make sure you have time) to confirm you called and get an ra number (it may be worth asking for this when you call as once you have this its fairly quick). I was then asked if I wanted to exchange for another TV or just get a straight up refund. As they only really had active TVs (after my experience i don't know why anyone would want this) I got a refund and have placed an order with John Lewis.

All in all fairly straight forward no arguments or arm bending just a lot of waiting on hold.