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Remote Control Car

I ordered a remote controlled electric ride on car three weeks before Christmas to allow enough time to set it up and check it works. Having set it up I found the remote control didn't work. I contacted the company they sent out a different remote. That one doesn't work. Christmas has been and gone and I haven't been able to drive my two year old around in her car, I've contacted the company three times since and get a 'sorry we're waiting to hear from our technical team' as a response. This is going on four weeks, what can I do?!

Comments

  • ThumbRemote
    ThumbRemote Posts: 4,752 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    If they are unable/unwilling to repair it then you don't have much option but to tell them you are rejecting the item for a full refund.

    If they won't play ball, contact the card provider you used when paying.
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