E.ON missed appointments and helpless Energy Ombudsman?

backfoot

SW6Joao wrote: »

Dear Malc, thank you. This was the first time I complained to an Ombudsman and was profoundly disappointed - they simply upheld E.ON's practice of
(1) re-booking missed appointments
(2) compensating the standard guarantee (£22, now £30) per no-show, regardless of customer's loss of income or the number of no-shows
(3) accepting that E.ON (or its sub-contractors) not let the customer know if they are not coming.

Since E.ON has missed the last 4, I am expecting E.ON to miss a 5th appointment. When the Ombusdman period expires (assuming they will not award further extensions), is there a way I can avoid going to court, spending more time and effort on this trivial issue of servicing a meter? Thank you in advance for any suggestions.

I was also trying to get Malc, the Eon Rep, to perhaps intervene and provide a fair and reasonable solution to :

1. The catalogue of poor service resulting in real losses to the OP.
2. A cost effective resolution for all parties which to date Eon's Ombudsman's Team and the Ombudsman seem incapable of. This would avoid unnecessary legal costs and ill feeling.
3. A recognition, given the repeated failures, that this goes beyond Guaranteed Standard Payments.These are Statutory Payments and do not negate other legal rights the customer has.

In my experience,Eon have a good record via this forum of picking up genuine problems and resolving them. I hope Malc can at least liaise with those dealing with this case and once again come out with a positive for Eon rather than the current sorry story.

spiro

The compensation is set by OFGEM, the only time I am aware it increases is that the money must be paid within 5-10 days and if they don't meet that the amount doubles.
Are you aware you are entitled to request a 2hr time slot or even a Saturday appointment.

backfoot

It would be nice to know if there was a happy ending?

Posters contribute freely to help. It would be courteous to at least provide an update.