How to dispute Stansted Airport Express Set Down Parking Charge

Eager_Saver

Hi All,

Title says it all. I went to pick up my GF from Stansted airport and thought I would use the closest pickup parking. I saw the £2.50 charge for the first 10 minutes sign, and proceeded, however what I didn't see, because it is nowhere to be seen (I circled back to make sure), is the £2.50 / minute charge after the original 10 minutes...

It ended costing us over £55!!! is there any way to dispute this?

Thank you for your help.

pappa_golf

yes , who did you pay £55 too?


why did you pay it?


was it asked for legitimately , (and as above) by who?


how did they get your info?


why did the DVLA give your info?




however if you have now paid , there is very little chance of getting it back without starting a CC claim , and travel cost to their court of choice could cost you more than £55

Umkomaas

Have you paid? Little prospect once you've parted with your cash. Who charged you this, and how did they do it?

pappa_golf

sounds like £2.50 per minute , the bevis judges would love this


upon the OPs return , I want to ask him about the grace period that was granted (or not)

The_Deep

I have looked on their website, and their charges seem to be perfectly clear, have they accounted for v.a.t.?

http://www.stanstedairport.com/parking/pick-up-and-drop-off/

Not so sure about the "F" word though

unforeseen

pappa_golf wrote: »

yes , who did you pay £55 too?


why did you pay it?


was it asked for legitimately , (and as above) by who?


how did they get your info?


why did the DVLA give your info?




however if you have now paid , there is very little chance of getting it back without starting a CC claim , and travel cost to their court of choice could cost you more than £55

It is a pay on exit area. If you don't pay then you don't get the car through the exit barrier.

There are actually signs along the express set down giving the charges. Can blame no-one but yourself for that one. You spent over 30 mins in an EXPRESS set down/pick up area?

For Stansted, the common sense thing is to have a quiet coffee at the Birchhanger services and wait for a phone call. it is then only a 5-10 min drive to the express setdown for a quick pickup at minimum cost.

Eager_Saver

The_Deep wrote: »

I have looked on their website, and their charges seem to be perfectly clear, have they accounted for v.a.t.?

http://www.stanstedairport.com/parking/pick-up-and-drop-off/

Not so sure about the "F" word though

On their website, yes but I could not see any board with the prices apart from the sign that said £2.50 for the first 10 minutes. I landed in Luton, took my car and drove to Stansted to pick my GF, I am afraid I did not have time to check the website

Eager_Saver

unforeseen wrote: »

There are actually signs along the express set down giving the charges. Can blame no-one but yourself for that one. You spent over 30 mins in an EXPRESS set down/pick up area?

As mentioned the only one I could see was the one about the £2.50 for the first 10 minutes...

Yes spent 30 minutes her plane was delayed (Ryanair, 4 hours!) unfortunately and I didn't think to check the additional parking charges... I just wondered if there was any way to dispute it as there is no clear sign (in my opinion) of how much it costs once the 10 minutes are up.

yotmon

Think you need to obtain pics of the signs before going any further. Could prove or disprove your claim.

Coupon-mad

Who is asking for the £55?

pappa_golf

CM , seems that this is a barrier controlled car park , pay on exit , with the first 10 mins for £2.50 then £2.50 per min afterwards , no pay no exit.


very expensive , but if signed correctly , probably legal