Npower - Accept ombudsman decision or take furtther?

backfoot

Hengus wrote: »

SAR - Subject Access Request.

Thanks. So if I understand it, the poster is saying that the Ombundsman has to reveal Npower's evidence to the claimant.

I've never heard of that. Under what Authority is such an order made? Data Protection?

Are they obliged to respond?

joncombe

backfoot wrote: »

I've never heard of that. Under what Authority is such an order made? Data Protection?

Yes

Are they obliged to respond?

Yes, but they can make a charge but it has to be reasonable.

chanz4

backfoot wrote: »

Thanks. So if I understand it, the poster is saying that the Ombundsman has to reveal Npower's evidence to the claimant.

I've never heard of that. Under what Authority is such an order made? Data Protection?

Are they obliged to respond?

ask the ombudsman for the case file, they will give it to you. Also ken wont cave trust me I know him well.


Ask undaunted